Via Elegante Assisted Living Tucson Mountains - Tucson, Arizona

Yvette Gastelum

My mom has always been a strong character, it's been 3 plus years she's been a resident here, they continue to give her the best care, I couldn't keep up with my mom but they do and are mindful of her well being and literally thank God she's in good hands. It's a very nice atmosphere like the Hilton in most areas the staff is always happy and energy is great, always clean, they made sure my mom had friends she could meet up with that matched her culture, they have lots of celebrations and gatherings with really great people in the staff. Food is really good .. yes i took a bite here and there, never a plate but just to see, lol Whatever we ever needed they always have a person that's on it, very grateful ? if you tell the program director your coming with family for a special lunch she will put cookies with juice and flowers in the main dining room, it's such a nice thing to see as well, my mom loves her nurses and it seems like they pick a good staff that have stuck around❤?Thank you Via Elegante ❤️‍?hardest thing our family has gone through and we're blessed to be here ❤️

Molly Cultice

There are not enough words to convey the gratitude I feel for all of the staff at Via Eleganté. My parents have been residents there for almost 2 years. From the moment we arrive the staff made us feel welcome and went above and beyond to help my parents transition into assisted living. When I was having trouble getting the furniture company to deliver a mattress during business hours. The maintenance staff volunteered and actually went to the furniture company warehouse and picked up the mattress for us. It was such a relief and so helpful at what was a very stressful time for our family. This is just one example of the kind and compassionate care that all of the Staff at Via Eleganté show to their residence & their families. I work in healthcare and from the moment I arrived at Via Elegante knew that this place was special. The staff here have a real passion for what they do & it shows.

ErinBarker

For the first draft of writing this review I wrote 5 pages. To keep it short : my husband and I will become residents when we need to move to assisted living and memory care. The first facility I visited was via elegante mountain. Their philosophy of the setting and the quality of staff and care giving impressed me so much. I told my agent I wanted mom to live there.
I first thought the cost was prohibitive so I checked out literally almost everywhere in tucson, some 1 hour away from my house. I would even stay half a day at many places to see if it was a good fit for mom.
I went back to via elegante mountain just to see it again. I found out they participate with ALTEC. ( they probably told me about it before but I didn't realize the importance). ALTEC means Mom would never have to move when she spent down all her money It is worth every penny she pays now to have my mom stay in this wonderful place and be able to have the stability of place , care, and people as she declines. Without the trauma of moving again.
When I speak of the facility or staff I am Including everyone.
I can't say enough about every aspect of care she receives. The staff know moms personality, habits and preferences. I am there quite often so I have witnessed that people on ALTEC receive the same care as paying residents.
Mom surprisingly adapted to via elegante mountain much better than expected and even improved in many ways when she came here.
We have been through falls and illnesses here. The whole staff have given excellent care and attention. When mom had a broken toe I developed bronchitis and was unable to be with her, the care and communication was wonderful. I knew that if I ever went on vacation mom was in good hands.
The staff also listens to family and residents. When mom first came I met with each staff member many many times with concerns and questions. They are so patient with me. They often had already addressed things I had concerns about as well as patiently taking notes while I talked in circles ( sad personality thing I have).
Why did I have any concerns?
Quilt. Mom was in a nice place in Colorado. ( completely different type of facility ) had her home in Colorado for 30 year. We had to drag her here to be closer.
I'm not the favorite child so I wanted everything perfectly suited to her. ( making up for my teenage years?)
It is perfect for her needs and personality.
Music has been the biggest consolation and joy in her life. She loves the music concerts. If she didn't have balance issues she would be dancing. I enjoy the activities also.
They make sure she is aware of activities and encourage her to attend. She forgets so easily even if you tell her the same morning. Often they will escort her. ( I used to pay 100.00 a month just for one reminder in Colorado).
Of course she wants to live with us but she would have no social life or music other than radio.
She would not be safe at my house for many reasons ( steps, wondering, burning things , medication, nursing.... the list goes on and on..
Have I written 5 pages yet? Does Mom complain, of course. But I can always check with staff about what's really happening. ( I know I probably give them more work than the residents. ?)
Is it perfect, no. Can there be problems, yes. For our needs it's great. My husband and I will definitely be here, hopefully not too soon.?

Connie Bast

My mom is a resident at Via Elegante Tucson Mountains and the love and care she receives from the staff and care providers has had a very positive impact on her recovery. Her overall health has improved, she is happy and content. She loves sitting outside soaking up the sun in the court yard, as well playing Bingo, arts and crafts, listening to music, coloring in her many books, and on occasion chair yoga.
During this past 18 months the staff at Via Elegante have worked very hard protecting the residents during the pandemic while also keeping them stimulated and looking forward to each new day. I appreciate all that they do and I am forever thankful to have found this wonderful haven that my mom now calls home.

Laurie Bernard

Visited my ex-mother-in-law last week. I was very impressed with the facility accommodations - modern and clean - and no disinfectant smell! The staff was so friendly and kind and attentive. I witnessed several hugs from caregivers to the residents while there. Wish I was having lunch there - the menu is excellent. The activity schedule was filled with fun things to do and they were preparing for an all-July birthday party with decorations.

Cindy Sproule

My beautiful Mom was Via from March 2022 through August 2022. She had the best care givers. Shelby played Bingo with them and when they won they got chocolate, everyone's favorite prize. Today marks the first year of her passing. There isn't a day that goes by that we don't Thank Via for the wonderful and loving care she got there. I want to do a special shout out to Ira!!! From the 1st day she met my Mom she knew she was loved by Ira. Ira made a bed up for us the last 14 days of my Mom's life. My brother, sister and myself spent nights next to her bed. They brought us food, drinks anything we needed. The day my Mom passed Ira made her transition so beautiful. I truly admire her for showing so much love to all of her residents. I love them all from the front desk to the chefs. You will always have a special place in my heart. Thank you Via!!!

JUDI ELLINGSON

Dear Via Elegante staff,
I want to thank you again for the marvelous Prom you put on at Via Elegante! Shelby, when you first told me that was your next idea, I could hardly believe that could be done. You are so imaginative and creative! Several weeks later you showed me a beautiful invitation you gave the residents there.
Shelby, even your preparations for the event were amazing. I thought, “but the people there don’t have fancy clothes.” You thought of that. You arranged with a local store to donate many items of formal clothing for the residents. Then the caregivers at Via Elegante let the residents select outfits to wear. (My Mom & Dad were excited about their prom clothes!)

The day before the Prom, I commented to Ira about how beautiful the whole clubhouse looked. Ira, you said this was just the beginning of Shelby’s decorations, and there would be much more the next day. Even though the Prom would be held in the late afternoon, the clubhouse looked like a gorgeous starry night!

It was so thoughtful of you to arrange for the families to watch the whole event on a Zoom setup! My sister in Florida, my sister in Tucson, and my husband and I all enjoyed watching it!

Your staff was amazing at the Prom, too. So many of you were there, and you dressed up so nicely, too! Andy, we loved your tux! Andy, I think you danced with every lady there (many in wheelchairs)! It was fun to watch the Prom on Zoom, and say, “There’s Ira!” There’s Zach!” “There’s Vanessa!” There’s Amy!” and “There’s Shelby! She’s busy all over the place!” It was fun to watch the residents dance, too. Our favorite was the man with a walker who did some footwork, and who then let go of the walker briefly for his arm movements.

You all did an incredible job. Shelby, you are an awesome lady, and a big asset to Via Elegante!

Bhanu Harrison

My 99 yo mom needed more care and Via Elegante has really been a gift. I find the staff is very attentive and kind with all the residents and each other. I can email them directly with any concerns and they are alway handled in a very timely manner. It is a big adjustment for any elder to leave their home and I must say this transition has been quite smooth. Thank you!