Westgate Gardens Care Center - Visalia, California

reina C.

My father spent six months at this facility. If you must leave your loved one in a care center, this one would be at the top of my list.
In early 2024, our loved one entered Westgate. The front lobby area is inviting. Sofas and tables for visiting. It doesn't make you feel like you're in a care center, which can set the tone for someone who has never been to a facility like this. The three receptionists were amazing. Their energy makes it easier to walk into a facility like this to see your loved ones. Missy, one of the receptionists, is always smiling and greets everyone; if she can't answer your questions, she will find someone who can. She is an asset to your facility. Leandra made us feel like we were at home. The receptionist go above and beyond.
You have a handful of CNAs who genuinely enjoy what they do. To name a few, Deanna, Tony, Marisol, and Jessica. They are the ones who will notice a pattern in behavior and escalate concerns to the nurses—the nurses who listen to the CNAs instead of brushing them off. Nurses like Kulsum, Vega, Kendra, and Amanda make it easier to leave your loved one when you walk out of there after every visit.
Management won't get credit for this review from me. They are the ones who need to set the expectations and hold their employees accountable. If you're not doing this, you're not doing your job. It's not just sitting behind a desk and pushing reports. Could you walk the floor more often and ensure your team is trained? "I don't know" isn't acceptable. "I don't know, but I will find someone to answer your question" is acceptable. "I don't know if he ate or how much he ate" isn't sufficient. "Let me check on that, and I'll get back to you" is sufficient.
Visiting hours worked for our family. Checking our loved ones in and out for a few hours was easy. The staff was helpful. The daily newsletter was a plus. The lady who delivered every morning during the week always greeted our loved one by their name. Overall, Westgate is a clean and beautiful facility with lots to offer.

*My review was based on short-term stays at two other local facilities*

shanelle A.

Westgate gardens is an amazing facility! The new renovations and state of the art technology helps patients to get better faster with better outcomes. They have been able to reduce the readmit rates of patients due to the quality of care they’re providing around the clock. This facility is definitely worth a tour and a stay for quality care.

Jesus N.

We are very pleased to have our loved one at Westgate. The care being given is amazing. Our loved one is always happy with the nursing staff and they always have activities for the patients to stay busy. The food is great and they always provide snacks throught the day. The entire team from nursing, physical therapy, social workers, etc., is just amazing and always available.

Kevin G.

My dad, who is 89, was exceptionally well cared for during his stay there. The staff really love what they do and it shows. There are very happy patients at Westgate. Thank you!

Tiffany M.

Updated review-
The therapy staff are an amazing team of people that care about making a difference at Westgate. PT/OT is working with patients to improve mobility, quality of life, and are now one of the first rehab hospitals in the valley in aiding in healing wounds by providing treatments using state of the art equipment. Keep up the great work Westgate, you are all doing amazing work!

I have had the pleasure of working for Westgate for almost two years. I enjoy my job helping residents and families through this difficult time, this may be a new experience for them. Westgate is a busy building, we have policies that we follow and it is to protect your loved one. We want to ensure the residents safety upon discharge that they will remain in good health once home. We look forward to serving the community and I value each and every family that we serve. I personally have had three of our close family friends come to Westgate as patients for rehab, they had great experiences and loved our therapy team and staff. We have many staff that take pride in their work and enjoy making your families experience a positive one. Don’t always judge a book by it’s cover, you have to read it to see how it ends. Please give Westgate a try for yourself and see how we rate first hand. Hope to see you soon!

Michelle T.

I'm currently staying here at Westgate getting ready to return back home. All I can say is the Staff here is Amazing! CNAs were great when I arrived from the hospital and made me feel special by coming and checking on me without having my call light on. Therapy team! I have no words to express how grateful I am for the amazing work and help they provided me here. I feel great getting ready to return back home. I arrived here in a gurney and briefs, I am now fully dependent ready to live the rest of my life!

Tomas G.

As the Executive Director of Ardent Hospice of the Valley, I am proud to say that Westgate is one of our top partners in the community. I want to thank this facility for their continued dedication to the community in providing life changing services. They provide the utmost quality of care for their patients and their employees and we look forward to continue building a strong partnership with this facility.

Jimena B.

I do not have enough words to explain how grateful i am with this facility, my aunts were taken great care of here so I was convinced this was the best fit for my grandma not the mention the recent renovations they have made which benefited everyone to better quality care. My grandma has a hard time adjusting to new people but she is very happy here. This just relieves my mind Thankyou so much Westgate gardens care.