Wallbeds n More Plano - Plano, Texas

Neil A.

We had been getting quotes from various contractors to get a custom Murphy Bed installed in our office for visitors. They all came in ridiculously high and designs were lacking. To my surprise, with a little internet search I found a company locally that has various designs and customizations. John (our salesman) was very knowledgeable and helped with the design of ours. We were trying to get a wall bed quickly because we were going to have company of Thanksgiving in 2024. We only had a month and wanted to pick one from their warehouse to get one installed for our visitors. There were a handful available and could have been installed in time, but John suggested getting exactly what we wanted and that they could lone us a temporary platform bed while we waited for ours to be manufactured. So glad we did. It looks amazing. It took a few months but totally worth it because it is what we wanted and is hard wood. Not the crappy IKEA partical board crap. Bill the installer was great too. He walked us through all of the features and gave us some tips on keeping it in tip top working order. My wife and I highly recommend coming here if you need a Murphy bed. Thanks John and Bill!

Mandy P.

Update:
I spoke with Hung about my bed and he was very helpful in determining next steps to resolve the issue. The email for the store hasn’t been working, which resulted in my communications not going through.

They are working quickly to schedule time for my bed to be inspected, and for a solution to be determined.

Original post:
I’ve attempted contacting the owner numerous times about my library bed no longer closing and that the pivot it’s on is grinding against the door of the bed, causing damage and making it difficult to open my wallbed.

The bed is not even a year old and has only been used as a bed 5 times. This is unacceptable for the EXCESSIVE amount of money they charge for this bed.

I am IRATE with the lack of customer service and now poor quality with a bed costing over $8000!!!!

Fran U.

From Julie’s incredible guidance in design and measurement to the custom, build, custom stain color, and expert installation by Sergio; this was the perfect experience. I love my system.

Jessica M.

Highly recommend! We are so happy with our experience from shopping for the perfect piece to fit our room (which wasn’t easy), to the installation, and follow-up. It was a pleasure working with Julie, she provided excellent service and communication throughout the entire process. If you’re thinking about maximizing your space and installing a Murphy bed, go check them out - worth every dollar for the quality, time, and attention put into our purchase.

Steven D.

Update:

Since posting my initial review, David has come by twice and personally fixed every one of my issues. He was easy to work with and delivered a superior finished product. In addition, I know that the company made changes in terms of manufacturing and installation to prevent the issues I had from happening again.

Despite the initial heartache, I am now thrilled with the product and would recommend this company to my friends, family, and others. I hope the company continues this trajectory of providing superior service and quality.

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BLUF: I ordered a wall-bed with 2 wardrobes on each side from Wallbeds N More which cost over $6k. The initial sales experience with Cheryl was outstanding! However, what I received after installation deeply missed in terms of quality and service. See issues below and pictures immediately following installation…

After arriving a month later than expected, the wall bed was installed and left completely dirty on all sides (pic), the wood on the bed was warped and uneven so the bed and wardrobes have a large gap in between (pic), the drawers were installed incorrectly causing them to stick, hit each other and not close properly on both sides (pic), the inside of 2 of the drawers were stained black with lose staples protruding out the back (pic), and the shelves were never installed but left in a package. Finally, none of the 3 elements (bed and 2 wardrobes) are aligned at all. Including the bed itself which appears to be mounted only on one side because it’s flush against the wall on one side and against the floorboard on the other.

When opening the bed, I had another set of issues. The hydraulics demonstrated in the store did not work as intended (instead of slowing the bed down as you bring it up, mine speed up), the light switch came completely unattached to the bed frame causing it to hang loosely by the wire, and the outlet cover is a cheap square plastic piece fit over a circular wooden spot not even covering the unpainted area (pic).

After expressing my concerns, I immediately contacted David the General Manager (December 29th). He has been dodgy and impossible to talk to on the phone. It is now January 11th, and there is no timeline to fix any of my issues. I plan to reach out to the owner today, but I am extremely disappointed in this company. I would not recommend wasting your money here until they figure out their manufacturing, management and installation issues… as of this posting, note that no other review has been made within the past year.

Matt A.

Jeff was very helpful when we shopped and selected our queen bed (last December). He explained the various options and we decided on a bed made by Sergio and Julie, which included a fold-down table on the front. It was delivered and installed when expected, and is very beautiful! There were a few finish imperfections and Sergio came back and fixed them. We're very happy with the store, the bed, and the service!

Kara M.

We had the best experience from purchasing to the installation of our murphy bed!! We came into the store and Julie was amazing in explaining all the options and made our selection and purchase a breeze! We needed the install soon and they made it happen! The installation crew was awesome! So kind and professional! Thank you again!!!

Chris B. D.

Had a great experience buying a wall bed here. Cheryl Mullins took good care of us, was easy to work with and provided great customer service. Was definitely worth it to have them install the bed. The installation crew was quick, competent and easy to work with. Would highly recommend!