The Springs of Chenal Health & Rehabilitation - Little Rock, Arkansas

Regina Mitchell

Very upbeat. Personnel were very helpful and made you feel at home. Very very clean. My brother loves it there. He said the food was delicious. I’m so happy for him. We’re both very pleased with The Springs at Chenal Parkway

Cindy Hadley

I will start with the positive. The cna's, nurses, and dietary staff that prepare the food are top notch individuals. They genuinely care about the patients and do their upmost with the resources provided.

Administration needs a drastic overall. My mother knew she was being transferred to this facility 36 hours in advance. She had a quadruple bypass. She was served a sausage dog and fried okra for her dinner. For a heart patient. We were told that this facilities menus were set by a corporate office on a nationwide menu plan. This struggle to obtain a heart healthy diet continued for several days as we worked to get her transferred to another facility. The alternative was a grilled cheese sandwich and tomato soup also extremely high in sodium. And this was the alternative offered at almost every meal. They can not accommodate varied dietary needs. The facility is very clinical and sterile.

When we initiated the transfer for my mother the process was painstakingly slow. My family left multiple messages regarding the transfer order. No phone calla were returned. The transfer order was sent however no one contacted the family or let us know the status. I had to go into the administrator's office to get those details.

This facility is either understaffed or needs a revamp of staff to patient ratio. My mother often got up on her own at night to use the restroom. She was clearly suppsed to have staff assistance. She reported it often took 30 to 45 minutes for staff to arrive. I observed this when a man in the next room fell his call button going off and he was calling out "help" I had to go tell someone he was on the floor. Completely preventable. The staff protocol should be check the call button forst to determine if it is an emercency.

If you are considering this facility, I highly recommend a tour and tour other facilities as well. Talk to the dietary staff and determine if the diet will suit your family member.
The reviews of this facility are high, and we went by the reviews. The reviews do not match the experience our family had at this facility.

Cheryl McNeil

My brother had anoxic brain injury and was placed there with a trach considering this place was skilled to honor trach patients. My family and I felt that he was thrown in a room not equipped to care for him. There were no equipment setup to monitor vitals or his feedings in case of an emergency knowing of his anoxic brain injury. His tubes were sitting on a night stand. The staff were very young, the nurse answered what she could. My brother didn't last 2 weeks there. The Director called and told My family they found my brother without any vitals. Mind you, we saw him the day before and one of the staff said he numbers were good. My brother was gone that quick. We believe that he needed sectioning and they didn't know it. No equipment to alert them that he was in trouble. This facility is not equipped to care for trach patients.

Teddy Lee

I was very impressed! They patience that this facility had with me & my daughter. They gave us undivided attention and answered all questions and concerns.

was personally walked all the way to the room where my “Grandpa” was and the Office Manager Director waited patiently with me until I was able to go into the “semi-private room!” Then I was walked with love & care to the bedside of my love one.

Not knowing what to expect… I was immediately embraced with love & care with soft encouraging words of expression to strengthen me.

gec1011

I came in to staff treating my grandma like she was theirs. That’s awesome when you can feel that loved ones who can’t care for themselves are safe when you’re not present.

Stephanie Binns

My husband was there for rehabilitation. The staff was very pleasant and helpful. The young lady who drove him to his appointment was delightful and the other staff were very helpful.

Glory Pearsall

The staff at The Springs of Chenal Health & Rehab. we're so friendly and helpful. It helped to make my visit, with my friend, a great experience. ?

Mandi Miner

This is a nightmare. They didn’t give my family member medicine in the 16 hours he was there, and he had to be taken back to the hospital.