Stonebrook Healthcare Center - Concord, California

Donna B.

Thank you for taking such good care of my mother who recently fell and broke her knee cap. The entire staff has been friendly, kind and understanding while caring for all of her daily needs and physical therapy.

Michelle L.

The lack of communication is a big problem! Often times the phone isn’t answered and/or you’re placed on indefinite hold. The case manager will desperately try to keep your loved one until the insurance runs out and then they can’t get them out fast enough. Most of the staff is pleasant but trying to get information from them is nearly impossible. I do not recommend this facility.

Pixie M.

So very grateful to everyone at Stonebrook. From Erica who welcomes everyone to June who took care of hubby to Megan, OT, John PT, Maryam, Nurse, and everyone else. Hubby healed quickly and with Jean, Kaiser Rep., to getting us continued Nurse, OT & PT for home! Grateful to Kaiser Permanente’s coverage and all the Dr. and staff who worked toward healing! ❤️‍🩹

Catherine P.

My Dad had a long stay here (2 months) had alot of health concerns. The staff are very nice, when you can get their attention. Communication between Doctors and hospital was really bad. The food is good. A very clean environment, and the PT was good. Dad was pretty well taken cate of, but they are just so busy there, that when you use the call button, you just never know when they will be there to help you.

Laura S.

Clean facilities, need education on pain management prior ambulances ride . Education on how to put a C-Collar on correctly.( back collar was upside down.). NA are clean and nice.

Eric S.

DO NOT SEND YOUR LOVED ONES HERE. I read the reviews here, AFTER, Kaiser sent my mother here and GOLLY they were right. They gave my mom the wrong medication and it caused a SEVERE reaction simular to a STROKE and I had to argue with the staff for almost TWO DAYS to get a nurse to check on her. My mom is permanently injured from her SHORT stay at this facility and there is no recovery from a brain starved from oxygen for so long. She is what she is , now. She was taken to a different hospital and they informed me she was sepsis , dehydrated, and hadn't eaten in a few days. This facility is awful, they neglected my mother AND gave her incorrect medication and have harmed her in such a way... I can't describe. Do. Not. Use. This. Facility.

DO. NOT. USE. THIS. FACILITY.

Karen B.

I stayed here for 15 days after having a knee replacement, and I must say I received the best care and Physical Therapy, and Occupational Therapy! Being from a Customer Service background that was my career all my life, I know how difficult dealing with different personality's can be. But the professionals whom I had were warm and always willing to help in any way. It’s hard to tend to everyone’s needs at the time that you would like them to, because you are not the only person they look after…I’ve always learned that one has room to grow, so if you have gotten a 4 that’s excellent because you have something to strive for. Thanks to all who made life bearable for me. ❤️

melissa H.

I wouldn’t send my worst enemy here. Honestly. My dad came in mobile and left dehydrated, depressed, and unable to walk. They kept the call button behind his head so he couldn’t reach it. Took his glasses on day one and never returned them so he couldn’t see anything. Placed his food just far enough away so he fell. They handed him a cup of pills he was expected to take daily and when he told them something was making him sick and he didn’t want to take them cup at a time anymore they told us he was “refusing therapy” then tried to charge us $550 A DAY for their incredibly subpar care. Had to involve an attorney at which point they claimed he needed to be reevaluated at Stanford and in the middle of the night took him there with no notice to us until the morning. Took weeks to collect his items from the facility. Stanford said they had not seen neglect to this level at a care facility ever. Stanford ended up reporting the facility because my dad was so dehydrated and depressed he told the pych nurse he wanted to die. I have never seen neglect to this level. Tried to contact administration and was never given that information. They do their best to prevent a lawsuit by refusing to communicate via documented channels like email. It was an experience out of a horror movie. If this facility makes $550 a day per patient by claiming they refuse therapy (even though your insurance such as Medicare likely covers about a month in rehabilitation, but only if you actively do therapy) that’s over $15K a month PER PATIENT. There is no reason they can’t afford to have better everything, but they do the bare minimum (if even). This is a place you go to die, not a place that will rehabilitate you.