SERVPRO of Lafayette/Moraga/Orinda - Cotati, California

Joana V.

I was very impressed with Martin and his team over the past three weeks. Initially they labeled, packed and removed to storage all my furnishings. Then, they removed floors, insulation, tile and walls from our home that was extensively damaged by water.
The team was very professional and respectful throughout the whole job.
Martin exhibited a strong working relationship with his team. He was always hands on throughout the process and seemed to provide good directives.
The team worked quietly and respectfully at all times.
Communication with Martin was excellent. He explained the areas in the house that were damaged by water, and next steps to ready the house for renovation.
I appreciated that Martin and his team protected my furniture and left the site clean and ready for the contractor to enter the house
Martin and group exceeded my expectations. I would definitely recommend Servpro and staff to others.

N F.

In May 2023 my house flooded in the early hours of the morning. ServPro was one of three recommendations and I'm really glad I went with them. They were extremely professional and responsive. More importantly, they were patient and provided knowledge of the process.

This was my first time dealing with flood of any kind and they really made the process rather seamless. I was a nervous wreck the whole time, but they were patient, kind and extremely responsive. Furthermore, they were quick and efficient. Andrew, the project manager was onsite from the beginning to end of the process which helped ease my nerves.

I would absolutely recommend their services. Everyone was polite, professional and efficient in their dealings. My family and I were thankful for their support.

Caitlin K.

Martin and Chan are very professional, polite, and clean. They made the process as easy as possible. They were very responsive and made sure everything was taken care of. 10/10 would recommend this company / Martin and Chan to anyone who needs this service! Much appreciated!

Shay E.

A broken radiator flooded three rooms in the house. Moses and his team arrived quickly, and did a clean work of removing the damp drywall.

I really hope I'd never need such a service again, but if I would, they are good people to use.

Russ M.

Luis and Javier did an excellent and professional job in mitigation of our leak problems. We are very pleased with their work.

Kelsey S.

My technician Martin and his team were very friendly, clean, and professional when they came to help out with my roof leak. Completely respectful to my staff and my customers.

anthony H.

We needed our house cleaned due to the fire this past October. We had smoke damage and soot in and around our house. A day or so after they finished cleaning, my wife began to notice several items missing around the house. The decorative wine glass apparently was broken, but they failed to tell us. We had an oversized ceramic bowl full of coins in our laundry room that is still missing to this day. A bag of old bank statements came up missing also. They were not receptive to our concerns in fact telling me the items were not there when they cleaned. we are honest hard working people that would give the shirts off our backs and to get robbed in our own home is very discouraging. We chose to allow this company in our house unsupervised trusting that they were professional. I would think twice about hiring anyone from this unit.

Jackson V. J.

Martin and crew were A++++.
Very efficient and professional with a great sense of humor. I’d recommend anytime.