5/5
First let me start off by saying we’ve been to 2 other skilled nursing facilities this year and this is by far the best my Dad has been in! Pretty much all staff we interacted with were amazing and patient, especially with my dad and his dementia. He was not the easiest patient by any means, but everyone was kind and good to him! I would like to say a special thank you to Helen, Catalina & especially Marlon who is a saint! I can’t express enough gratitude towards Marlon! One of the kindest humans we’ve ever met! The dining room staff was always helpful and kind and made each experience great! The facility itself was always clean and never had any smells like other facilities we’ve been to.
Unfortunately my only negative experience was discharge. There was a lot of confusion due to lack of communication between office staff and family. Cassandra was not a pleasant person to deal with and seems to have a hard time having a professional conversation. I do understand people have bad days and stressful jobs, however being told that if we left earlier than they wanted, I was then threatened with no medications to be provided nor any home/health care. Fortunately, this did get straightened out and we were able to leave with the Dr’s clearance, home health care and medications.
Having said all that, the facility, CNA’s and nurses were top notch and we would highly recommend Sante Mesa to everyone!