Santa Rosa Post-Acute - Santa Rosa, California

Katie F.

I just wanna give a huge thank you to Santa Rosa Post.
This has been the hardest but easiest transition my family has gone through.
Ricci has helped us and basically held our hand through the process. The care plan that was made for my mom was outstanding and the resources provided upon discharge helped you so much during the transitional period.
I would recommend going here to my friends and family for some of the best care out there.

Leslie A. H.

My mom was here for over a month after her hip surgery. My my mom is in her late 70s, each day she complained about the horrible food that they served her. Also, each time she would press the button next to her bedside, no one would come, the light would stay up for hours. We initially brought her there with several pieces of clothing, a razor and charging cords for her phone. In the amount of time that she was there, they all went missing. My sister and I complained several times, verbally and made reports on paper. My dad spoke with social services several times, no one did a thing about her missing items. When we went to visit her, she was wearing clothes from the lost and found. Including the day that she returned home, in someone else’s clothes. I went with the staff to look in the laundry room, which is a huge mess of random clothes. None of hers to be found. The staff changed rooms for my mom during the time that she was there, leaving behind several of her things, including a gold necklace. Luckily, I insisted on going to her previous room to look for her things that were mixed in with someone else’s. I believe that patient’s family pay a premium for this place. I truly don’t recommend you taking your loved ones here. We continue to replace several of her items that went missing during her stay, unbelievable. I truly don’t understand why they wouldn’t transfer patients belongings when they change rooms, nor keep track of them when laundering to return them to their owner. My mom is now truly happy to be home.

Sandi P.

We were very satisfied with the overall care experienced by our family member during his recovery over a 3 week period. Of most notable was the professional and personal care and attention given by the entire staff, but most , notably Shahil, who went over and above in his solicitation on our behalf. He is truly a remarkable person and extremely capable in communication, attention to listening, oversight, and commitment to family needs. The organization is very fortunate to have him!

Marshall S.

ZERO stars! I was a patient there for about a week before I ESCAPED. Post-Acute should be called Stalag 13. I really think so. The riser on my toilet was PAINTED with poop. It was. I thought it would be cleaned, after I told the nurse. The next day still filthy. I told the head nurse, hours later, nothing done. The head nurse was this highly invalidating 28 year old or so with a gangsta haircut, oh all fresh and clean. So, somebody told me to tell the boss lady. I did, then She looked at herself. Yep, so within 10 minutes that riser was removed, toilet kind of cleaned, and a different riser put in.

That's only part of it. Sleep. There is no sleeping at this place. By day 3 my body was in emergency mode. Here's what goes on in the halls. The nurses, cna, and staff have parties, and it actually sounded like they were drunk. In the week I was there, the sleep deprivation torture continued to worsen. One night I got up to sleep in the activities room on the floor. They woke me up half an hour later and ordered me to bed.

The day that I arrived, a short pipsqueak of a doctor came into my room, and began an invalidating down talking session...He would not speak normally even after I told him to. dr piss something. Small man syndrome if you ask me.

There were a very few bright and good people there. The ACTIVITIES director was doing a wonderful job. The only place there that is normal. She went out of her way to help the frail people. So I hung out there, and LOL, played 2 card bingo. I liked it.

Another bright spot were some of the patients there. An MS patient who'd been there awhile, my heart went out to. I tried to put a smile on her face, and she did. There were also some other vets there. One was bedridden, another was almost as active as me in wheelchairs, and another was older and frail.

In Montana this place would be shut down immediately, the patients all moved out to other facilities, with the MHP investigating.

No, I am not kidding. On several occasions I was told to get someone named Audra to tell. Her door was ALWAYS closed and locked. And she never once answered her phones. But... I got to meet Audra while I was escaping, and I gave her my 2 cents.

A nurse trying to start a fight?

That gangsta looking nurse actually told me "You can't leave. You are absolutely not allowed to" with his hand firm on my shoulder. I mustered my strength and stood up to him, in front of all the staff watching, and holding onto an office barrier thing, I looked him square in the eye and told him, "you don't get to stop me, and if you try...well, you'll have to kill me, but I'll sure hurt you bad going down." As he backed off, I waited a second, while he acted as if I did something wrong, told me to calm down easy boy. Didn't matter. I was going to leave...I had some papers to sign, then I went out, called a cab which took an hour, and got home. ZERO STARS. It requires 1 star to post this.

If you have anyone there you love, get them another place.

Alicia W.

There are a FEW caregivers who have been kind and gentle with my mother. The rest have been rough, when helping my mom get up out of bed. Most of their staff look like they don't want to be there. They do the bare minium as far as their jobs. I visit my mom frequently, there have been many many times that my mom has pushed her call button for help and she has had to wait 10, 20, to 30 minutes up to one hour for anyone to come help. My mom deserves better but this facility is covered by my mom's insurance. The office staff, mainly Audra doesn't return phone calls but when she wants to talk with me, she will call me repeatedly. She hasn't been responsive to my emails. My mother needs physical therapy and it was stopped 2 months ago and no one told my mom why. It's extremely rude and bad communication on their part!! The nurses are great and Dr. Pachetti is great. This place is severely undstaffed and the conditions are not great. I've seen blood on the hallway floors when I've visited...this was 2 weeks ago. The hallways smell like urine much of the time. My mom needs almost constant care that I can't give her because I am not trained. I would NOT recommend this facility to any friends or other family. Unless serious changes are made. A male cna, told my mom to take of her gown because she needed a new clean gown. He told her to wait in bed nude while he went to get her a new gown. This is Extremely INAPPROPRIATE behavior on his part!! My mom told him No. I found out his name is Jose and he is rude and rough with my mom. Why didn't Jose bring a clean gown with him for my mom to change into?! Why make her feel vulnerable and cold. Jose SHOULD NOT work with people or the elderly. I am sure he knows better! A Police report has been opened on Jose. This makes me livid. They need to hire better staff and do better background checks. Audra needs to call me back. The email address I have for her doesn't work. Isn't that interesting. There are good and people who work there but it's very few.
My mom should not be left in bed with out physical therapy that she desperately needs. Heather at the pt department is curt and bossy with my mom. My mom is older and is pain. She needs compassionate care, not staff who snaps at her and doesn't listen to her needs.
Again Would NOT recommend this facility to anyone. The higher ups do their best, I guess but it is not enough. My mom also got Covid and a bladder infection while staying at SR Post Accute.

This "care facility" is disgraceful. Again there is not enough kind caring staff. Most there rush in and out of the rooms and don't listen to their patients. This is what I have seen during visits with my mom. I cannot wait until she can come home for good. The residents and patients there deserve better. They are so under staffed that my mom, and other patients don't get the one on one help they need. My mom has told me that some of the staff have gone through the dresser drawers that contain her personal items and a few items have "gone missing". I had to put a sign on these drawers for my mom. This is unacceptable. Serious changes need to be made. Thanks for reading. Check on your loved one if they have to stay at SR Post Accute.

Loralynn G.

My mother is currently in this facility and I'm in the process of finding her somewhere else to be placed because she is absolutely miserable. I get phone call after phone call from my poor mother in tears because she's been left in a dirty diaper causing her a great amount of pain. And that's just the beginning of the issues I have with them. She has had everything she owns stolen from her. Everything from food items to blankets and every single piece of clothing she owned, including her shoes. Are you kidding me right now? These poor people are in a place other than where the desire to be, home,away from their loved ones and the few things they have are stolen from them. That has to be one of the worst things you could do to someone who is already struggling. My mother had a stroke and is unable to walk or care for herself and is now wearing someone else's clothing that was provided to her by a staff member. I have spoken with several different staff members and not one of them can explain to me where my mothers belonging have gone. And I'm not talking about 2 sets of clothes she had a duffle bag with several hoodie sweaters, shirts, pants, slippers, shoes, underwear, socks, toiletries, her hair brush and now 3 different robes all gone. And there are other items as well. She doesn't even have a single item of clothing to call her own. This is completely unexceptable. I personally brought these items there with her when she was admitted so where are they now? This is so sad and frustrating that you can can't admit your loved one to a facility to get the care they need without them experiencing neglect and be completely robed of everything they brought with them. This has been so devastating to my mother. The stroke had already done a tole on her emotionally and now this. These people stealing from her should be ashamed of thereselve and should be terminated without question.

Maria P.

Terrible, neglectful facility. Let's start with the admissions. You walk in and visually the building is stunning, they sell you on the looks and fail to mention that the care is below substandard. How in good faith can you sell a building that I know they wouldn't put their own loved ones in?! The nursing? Awful. Late on all medication delivery, mixing up my mother's diabetes medications, and ignoring call lights. My mother came out worse than she went in. Could never get ahold of anyone on the phone. The whole operation is a circus. I should have listened to these reviews instead of buying in on lies.

Anakarina N.

I made several attempts each time to talk to the social worker
Never get a call back
My brother in law missed appointments and no one seems to care
He had a dental appointment yesterday july 9,24 around 12N -1 pm I don’t know why he wasn’t checked
No one in the office seems to know anything about it either
I don’t know what type of facilities they’re having there, but if they live in that facility, they are responsible to take care of their needs. We still very poor at it. Today July 10, 2024 at 1:28 PM. I left a message for the social worker I don’t know if she’s gonna call me or not but these are the problems.