Ross Legacy Medical Group - Mission Viejo, California

Ross Legacy Medical Group Overview

Ross Legacy Medical Group, located at 26922 Oso Pkwy STE 380, Mission Viejo, CA 92691, stands out as a comprehensive medical facility offering a wide array of services. With a phone number 9493050110 for direct contact, patients can easily reach out for any medical assistance they may need. Their website, rosslegacy.net, serves as a valuable resource for patients seeking more detailed information about services, hours of operation, and ways to schedule appointments.

Facilities and Services

Ross Legacy Medical Group specializes in providing high-quality medical care through various avenues. As a medical clinic, they cater to a broad spectrum of health needs. The clinic is staffed with family practice physicians who offer comprehensive care to patients of all ages. For those requiring immediate medical attention, their urgent care center operates efficiently to address acute health issues swiftly. Additionally, the walk-in clinic ensures that patients without appointments can still receive prompt care.

Accessibility and Facilities

Patient comfort and accessibility are priorities at Ross Legacy Medical Group. The clinic boasts a wheelchair accessible entrance, parking lot, and restrooms, ensuring that individuals with mobility challenges can navigate the premises without difficulty. These thoughtful accommodations reflect the clinic's commitment to serving all members of the community.

Patient Experience

Based on the 16 reviews available on Google My Business, the overall patient experience at Ross Legacy Medical Group appears to be largely positive, with an average rating of 3.3/5. Many patients commend the clinic for its friendly and professional staff, including one Nurse Practitioner, Chantal, whose care was described as both quick and sympathetic. The efficient service, allowing patients to be seen and treated in under 30 minutes, is a significant highlight, especially for those visiting as walk-ins. While there may be areas for improvement, as indicated by some negative comments, the general sentiment is one of satisfaction and a willingness to return for future needs.

How to Get Involved

For anyone considering a visit to Ross Legacy Medical Group, it's recommended to check their website for detailed information on services, hours, and to make necessary appointments. Given the clinic's accessibility features and the positive patient experiences shared, it's an ideal choice for those seeking reliable medical care in Mission Viejo. Don't hesitate to contact them directly through their website or call 9493050110 to schedule an appointment or learn more about how they can assist you.

👍 Reviews of Ross Legacy Medical Group

Dinara L.

5/5

I came here today to get checked out after being sick for a couple days. I saw Chantal the NP, and she was very warm and friendly and took care of me super quickly. She listened to my complaints and was sympathetic as well. I was in and out as a walk in less than 30 minutes. Everyone I interacted with was nice and professional. Not sure what the negative reviews are about, but my experience was perfect! Will go back in the future for sure

Laura B.

2/5

Really frustrating and disorganized.
I have done a lot of admin and have a lot of empathy for that job, but I had multiple very frustrating experiences here that left a bad taste in my mouth.
First, I did like the PA I saw but had to call three times over the course of multiple days to get my prescription changed from a $300 name brand to the generic.
Their website appointment system also doesn’t remotely match what they tell you on the phone. The first time I called and the receptionist said there were no appointments, so I made one online instead and did get seen that day.
The second time I tried to return I was turned away after a run around getting different information on the website, over the phone, and via email. No one seems to be considerate about how frustrating this disconnect is to patrons.

Yas S.

1/5

I would never recommend this place to anyone ! DO NOT GO HERE IF YOU EXPECT TO BE TREATED WITH CARE!!
It was my first visit to this office and I wanted to establish a family doctor since I just moved to the area .
I had appointment for check up with Dr Karl Gebhard he didn’t care to come to know me as a new patient ! Didn’t do any physical exam at all ! Just sent the nurse practitioner to ask bunch of routine health questions ! I left the office with no physical exam at all !!!! The staff is rude and not compassionate! I complained that I had appointment to see a doctor not a nurse but they didn’t care !
I am sorry for my time and will look for more caring doctor in the area . Not Worth of even one star !

Nazita G.

1/5

I wouldn't go back there even though I like the Nurse practitioner, never met any of the Doctors in the past 7 years going there, because I have to deal with the rude and unprofessional front office staff. I have referred several patients here and always felt like they try to add services to charge additional none covered fees, but I myself am a doctor so I know how the billings works so I have deflected the front offices insistence to charge extra but the people I have, unfortunately, referred to the office were not knowledgeable and they were charged addition fees. when I called to inquire about it, the receptionist was rude and unprofessional and uncaring. Would suggest staying away until they revamp their billing practices and teach the reception staff to be more caring and respectful.

Simon L.

1/5

Do not go to this medical office unless you want to be wrongly charged and the billing department is a joke, my insurance company Anthem emailed the billing department 3x and they play dead, Took them almost a month to get back to us, and now they try to deflect the issues to the insurance company, very unethical. also the only way you can communicate with The billing department is via email, there’s no actual person that you can speak with. When I asked the front desk why I was being charged, without verifying my plan coverage she automatically told me that was my deductible, Really? How unprofessional! Also for the past two years I have been seeing David Pino not Gehhard, how could they mess that up? This place is absolute scandalous!

Chris S.

5/5

Had a great visit with PA Sarah. She was patient and thorough and really listened too. Great bedside manner and she had lots of helpful information.

Eric J.

1/5

Front staff is TERRIBLE!!! Seriously, I wouldn’t have any issues if they replaced the entire front office staff. Rude, disrespectful, and completely unwilling to do their job. Just a reminder, they have absolutely zero patient care education but somehow they’ve compelled me to report the office to the state board. I hate to say it, but you’re better off finding a different office based solely on their front office staff.

Brian’s C.

5/5

Dr. Pino became my primary care physician about 6 months when my health insurance changed. I've been in twice now to see him for checkups and it has been a really positive experience. He actually takes the time to get to know his patients through conversation; which I feel makes him a much better doctor. The more a doctor knows about whats going on in your life the more insight it gives them into formulating a specialized treatment program for you. In my two visits I've found Dr. Pino to be knowledgeable and fluent answering any of my health questions. In addition to having a lot of experience he also strikes me as a really genuine person who actually cares about my health. I highly recommend him.