Pleasant Pediatrics - Phoenix, Arizona

Lucinda Giles

I called this office and it was the wrong location and the front office staff were extremely rude, and condescending. The woman who initially took my call was great, the woman she forwarded me to for more help was not kind at all. Not a nice impression for worried parents during flu season. Thanks!

Haili McCance

Would not recommend this practice to anyone. My son is developmentally delayed. I am a paraprofessional and know the signs. My husband and I both brought our concerns up multiple times and were told “he’s just a late bloomer”. We switched pediatricians and they immediately referred us to get services. During his initial evaluation they informed us he should’ve been getting services for over a year. If these doctors had taken our concerns seriously, it would’ve saved our sweet boy a whole year of added frustration without the extra help he needed. He now gets speech therapy multiple times a week and is thriving.

Don Stewart

I was pleasantly greeted by the staff when I arrived for my COVID vaccines. Both times the shots were painless. They used excellent techniques and were courteous the entire time. This is the place to go for vaccines. There was no line and the process took about 5 minutes from check-in to shot. After a 15 minute wait time, I was free to go. Overall a very positive experience. On-line sign up was also very easy.

Elliott Menendez

I initially chose this practice for my newborn son. As my son was born during the RSV season I was wanting to get the RSV vaccine as a precaution. I was initially told that my insurance would not cover the vaccine and that I would need to pay $650 if I wanted my son to receive it. I took their word for it and went home.

As we approached my son’s 1 month check up, I called my insurance company directly to inquire about coverage for the vaccine. The assured me that the vaccine was in fact covered at 100% for newborns. Equipped with this information. We brought it to the attention of Dr. Brown. She spoke with their billing people and we were informed again that we would need to pay the $650 because our insurance company Aetna will deny the claim as “experimental”.Needless to say we left again being unvaccinated.

As we approached my son’s two month check up. I again called my insurance company to confirm coverage for the RSV vaccine. I was again told that yes, the vaccine is covered at 100% and there should be no patient responsibility. They also sent me the link to the Clinical Policy Bulletin #1038 which details the specific coverage criteria for coverage and told me to bring it to my appointment. Fast forward to the appointment and I again request the RSV vaccine and give the paperwork from Aetna showing the coverage. After taking my print out and leaving us in the exam room for over an hour while they called their central billing department; we were again told that no, Aetna does not cover it and we would need to pay the $650 to get the vaccine. Again, we left without the vaccine.

I got home and was able to call another pediatrician who was able to get him in and as of writing this, my son now has the protection from RSV. And I was not required to pay anything out of pocket.

In regard to the office, it is extremely small and the exam rooms feel like closets. Also my son’s doctor, Dr. Brown, came off as extremely impersonal. On multiple occasions she even referred to my son as “she” I had to correct her on that. I have no issues with the ladies at the front desk. They were always kind and welcoming. I don’t usually write reviews but I felt that my experience was important to share.

Kathy Nicholas

The online scheduling for the COVID vaccine was easy and user friendly. Appointment time slots were very reasonable. The staff are very caring and professional. They set up my second appointment during my first visit. Raquel administered both doses and she remembered me. She is excellent, the injection is given quick and painlessly. They communicate via email messages as to what to expect after the vaccinations. Really great team!

Kimberly Pinto

Used to love this place but then they merged with "pleasant pediatrics" after Dr.Kutler retired.
Since then I haven't been much of a fan but being that we have been with them 14 years and because I really like Julie at the front desk who is always very kind and helpful and goes above and beyond to help everyone out, we stayed.

The thing that really pissed me off is this policy over vaccines. Having said that, I am not an "anti-vax" parent, all 4 of my kids were vaccinated per recommended CDC guidelines until age 5, and then started school.

After that I chose to opt out of only SOME of recommend vaccines because they seemed excessive and because
THEY HAVE ALREADY HAD 5 DOSES.

I was getting letters sent home from my kids school saying "even fully vaccinated kids can still catch whooping cough".
Oh, okay. Well forgive me for having the audacity to have serious questions about why there is a 6th, 7th, 8th dose of the same exact thing being required and the fact that im being told, even with additional doses, they can still get it.

The only answer I could get was,
"Well, I recommend" which was not based on her (one of the PA's) medical opinion but 100% based on what "the CDC, says" she is supposed to tell me.
Ohhhh.... The CDC Huh?
The same CDC that squandered much of its credibility over the entire covid fiasco, and continues to recommend vaccines that are injuring people while simultaneously claiming they are "safe and effective"
That CDC? Forgive me if I don't believe them, or you really either at this point.

If the vaccines work, they should work, im not going to continue to subject my 11, 12 & 14yr old kids who are all previously vaccinated to additional doses of things with toxins, heavy metals, chemicals, viruses and who knows what else in the name of "thee science" because the CDC suggests doing so.

Anyways, we were "fired" as patients for non-compliance with CDC "RECOMMENDATIONS" and considered "non-vaxers". So really what they mean is "MANDATORY"
not recommended and also
"Do what we say or we will bully you into it by refusing treatment for non related illnesses".
Apparently to them that is now what is considered "informed consent".

Ha! And my favorite part, was the reason we were there was for a reoccurring cold sore my son was getting.
He was refused antivirals for that because she felt it was "excessive".
However, my concerns over the CDCs long list of actually excessive vaccines that he has already had,
totally cool, not a problem at all, infact we are going to insist on additional doses, or refuse to see him again.

To me this screams, We don't care about these kids or their health, they care about getting $$$$ and getting kickbacks from the government for pushing their vaccines.
Also we don't care about the parents or their concerns or opinions, just take the shot and shut up, or go away.

Got it.

Government involvement via private health institutions is going to be the downfall of Western medicine. Parents will increasingly resent this crap and were not talking about goods or services, ECT. This is about the health of OUR children. Not the CDCs, not the Doctors, not the schools, they are our kids, and so keep this crap up, the backlash is coming, and im here for it. Good luck to you, you're going to need it.

Hayden Beever

Absolute worst people - not just doctors, people! My son has a bacterial infection in his pelvic area. We were there for out first ever appointment about 2 weeks ago, and when we asked then about it, they told us "just keep an eye on it", not only that, we were there to get him his vaccines and they gave him the wrong vaccine, and all they had to say to us was “we’re sorry we made an error” so fast forward a week later, its easter, the infection got very bad that day and we tried to call and they wouldnt answer. So 4 Days ago we had an appointment to get cream to help my son, there was a lot of traffic and we were going to arrive 16 mins late, and called them to let them know, they said they only allow up to 15 mins late, and made us reschedule, so we asked if in the meantime they can prescribe the cream over the phone because how bad the infection was getting, and they refused to do so. So today we went in for our appointment, and it wasnt even then same people as our first appointment, and they were just as horrible as the first people, at the end of the appointment, they prescribed him his cream, and told us it would be ready soon as we leave, so we go to the pharmacy, and they tell us they don’t see anything about a prescription being sent, so we called the pediatrician to ask what’s going on, and they wouldn’t answer, we called them probably 20 times up until the time they closed, then we called after they closed and selected the option that we are a pharmacist/doctor calling and they answered right away and wouldn’t talk to us because were “just parents”. They told us if they do let us talk to the doctor we saw over the phone right then, that we would be charged to our insurance. We still don’t have the cream and they won’t be open for another 2 days and no one there will help or do anything. These are evil people and do not care about the children or parents that come in, do not go here, you and you child are not in good hands, and will not be prioritized or cared for what so ever.

Lauren Wolfe

Getting the COVID vaccine here was a great experience! Easy to schedule and super quick and painless when we arrived. In and out, no problem at all! Everyone was super friendly too. It was so great to be able to get vaccinated close to home without the long drive and long lines. Greatly appreciate Pleasant Pediatrics providing this service!!