Pittsburgh Primary Care-UPMC

Bill D.

I'm trying to become a new patient and I waited on hold to talk to someone for 45 minutes. FINALLY they say they can't take my call and hung up on me LMAO. I also tried to call another UPMC and the number I was given is NOT IN SERVICE. If this is any indication of how these places are ran I don't want any part of it.

Kaitlin E.

Emily

Matt M.

Easily one of the worst experiences you can have at a medical facility. I’d gone here for years and experienced everything from my PCP getting my name wrong on multiple occasions, lapses in prescription renewals that caused me to get sick, my PCP trying to pressure me into staying on a medication that made my body hurt from head to toe as a side effect. They’re always trying to rush you out the door instead of actually listening to your medical concerns. It always felt like anything I brought up went in one ear and out the other. Especially when only 2/3 of what I’d brought up was actually touched on before the doctor rushed out the door. If you want a PCP with a team that seems to have your wellbeing as their first priority then look elsewhere.

elageman

This office is truly the worst experience with healthcare that I have had. The front office staff is always rude, they don’t pick up the phone, it is extremely difficult to speak to a physician or clinical staff. When you are able to send messages and they actually respond the answers are short, confusing, and unhelpful. I have never had such a low level of care in any other setting. Do not go here.

Michael G.

I hate to say this because Dr. Salim herself is a great doctor, but getting to actually see her is near impossible. The staff leaves much to be desired. I tried to call last week to ask a question that did NOT require a doctor appointment and the staff would not put me through to speak to a nurse. A nurse finally called back with a response from Dr. Salim, but the staff totally wrote down the wrong question to ask the doctor and so the response that I got was downright insulting. Most of the time when I try to call to get an appointment the staff tries to schedule me with a PA. I have had Dr. Salim as my doctor for 13 years but that is now over, which makes me sad because while she is a great doctor and cares about my health, the rest of the staff at Pittsburgh Internal Medicine leaves much to be desired.

Alexis C.

Do not go here!!! Multiple terrible experiences and I've only gone twice! As a nurse within UPMC, I'm embarrassed that they are considered part of UPMC. My physician was supposed to order refills of my inhaler when I saw her in July because I only had 3 left. Went to get my inhaler filled and there were no refills left. She never called it in. Spent 3 days with the pharmacy and myself calling and calling and calling the office with "urgent" marking the refill request every time. They just kept saying that the order was sitting there waiting for my doctor's approval. Every person I spoke to said they had no idea how long it would take to refill my inhaler despite me telling them that I am having trouble breathing because I have not been able to take my inhaler for 3 days. Instead of refilling it, I get a call from the triage nurse saying they were following up about my shortness of breath!! I once again explained that I would not have shortness of breath if they would just approve the refill for my inhaler. I then asked to speak to a manager and was told she would call me. Still waiting for that too...

Andrew M.

Bar none, the single WORST physician's office I have ever had. Avoid them at all costs. The Doctors are rude and have the bedside manor of Joseph Mengele. Just to get someone to pick up the phone when you call in takes over a half an hour on hold every single time. And forget about prescription refills. They want an office visit with each and every one just so they can collect the fees. I cannot say strongly enough how utterly horrid and inconvenient, not to mention INCOMPETENT they are!