PIH Health - Downey, California

Heather O.

Went in under the direction of my tele health provider as I’ve been suffering from a severe sinus infection for 6 weeks. They wanted me to be seen in person to have an xray of my sinus cavity and an in person exam so I could get a refill of the pain medication I was prescribed on January 2nd. My teledoc said taking 10 Tylenol a day would be worse for me than asking for a refill on pain medication and I really needed an xray since this has been my 4th sinus infection in 2 years.

The “Dr”, who wore his mask as a chin diaper, leaned back in the chair and up against the back door of the exam room telling me I don’t need antibiotics and I should ‘just take Sudafed and maybe Benadryl at night’. He said Tylenol or ibuprofen would help. When I said I’m taking both Tylenol and ibuprofen and explained the quantities, he said I shouldn’t do that either but he’s not going to prescribe anything to me and I shouldn’t even take the antibiotics that have helped me until I had another flare up. He said, “if you’re taking that much Tylenol you need to go to the emergency room” and called me a drug addict as well and other less direct implications of my “drug seeking behavior”.

I’ve never been so offended in my life. I came to a place in terrible pain with a bottle with pain medication in the bottle that hadn’t even been taken, and they refused to help me and called me a drug addict.

Stay away from the “doctor” Gary at this place… hopefully the rest of the people have some professionalism and intend to help sick people but he doesn’t.

I could continue to talk about how he had no idea what medications I said I was taking or my medical history I disclosed at intake, but it’s a moot point. If you’re looking to have actual care, go to the ER and wait or find ANYWHERE BUT HERE!

Vivian D.

I came to the ER and ended up having to stay for a whole week.... Everyone was so helpful as well as very professional and caring. I loved my stay here, they are always on top of everything, made my stay here feel better. thanks to the staff in the 4th floor, and Dr. Deere. They even have a doggy to make patients feel better, and caring nurses. Love it .. wouldn't change hospitals.

Keiton L.

I brought my husband to PIH for X-rays. He is disabled and is having pain in his shoulder and elbow. The radiologist SAEED YADEGAR treated my husband without compassion for his limitations. He lacks human social skills and ethics. My husband suffers from nerve damage which makes it difficult for him to live a quality of life. He only comes out of the house for doctor appointments. My husband felt so belittled and held in his anger. This radiologist is lucky that he still has a job. People come to see him because they are in pain not by choice. He should find another job where he doesn’t have to deal with people . Clearly this is not the ideal career for him. Remember with out a patient needing your service , you would not have a job. The only good thing was that he was in and out quick. My word to the radiologist be a better person, have compassion, and treat others with respect. It’s never too late to change. We can only get better from this point and on.

Grecia V. M.

Absolutely the most unprofessional care I have ever come across. I went into receive urgent care and was not seen by a doctor, the caregiver who did see me opened the door in the examination room I was waiting in and stood halfway behind the door, he spoke to me with the door completely open (no respect of privacy), and spent a total of no more than 1 1/2-2 minutes with me (even though I was the last patient before closing and there was still about 20 minutes left until they closed), he wouldn't tell me what had caused the issue that brought me in and just wrote up a prescription without telling me what it was for. I don't typically write reviews (especially not mean ones), but this is my health and I couldn't believe how I was treated. If you have alternative options, please don't go here for care. I went to this place because it was the closest place listed on my ppo insurance's directory

Tanya W.

First time seeing this doctor. I am a long time migraine sufferer and was in need of a refill on my prescription originally prescribed by my neurologist who recently retired. Unfortunately my new neurologist isn't able to see me as a new patient for a few months.

I came in with my medical files from my previous neurologist and requested the prescription please be refilled.

Even though she can see all my medical records she tells me that I don't need them and that I need to go purchase over the counter Excedrin Migraine.

This is something I have been dealing with for over 30 years and have tried numerous medications. I most recently been prescribed a combination that works and she in all of 1 minute tells me to go to the store and purchase Excedrin!

Isn't that like putting a band aid on a broken leg?

Never again!

Ana F.

I want to say thank you to Dr venugopal for being a great pediatrician. I bring my two daughters with him and it's the best decision I've ever made. Hes very professional and he answers all my questions with no rush. He takes his time with my daughters.

Also the staff are very kind and professional. They returned my call in a timely manner.

Lastly, I want to thank one of the ladies that attended my daughter with care. Thank you Norma for being very courteous with my daughter and with me in this emotional time for us.

Vanessa E.

I've been coming to pioneer practically my whole life. As an adult I have never had a issue with anything. Now with the big move and changing management, I've had so many problems with this Downey office. The receptionist staff are very rude over the phone. I had so many cancellations with pediatrics and OBGYN. I'm just very frustrated with how this Downey clinic manages now. I've already chosen another provider and doctor for my daughter. As for myself I will continue to look for another provider.

Davina A.

I’m so frustrated with the two OBGYNS at pioneer medical group. If you are thinking about going for all your prenatal care think about it twice. Not only are we dealing with many changes but they don’t make it easy on you. When you make so many arranges with your partner to make it on time to the appointments they think it’s so simple to change your app with them whenever they want. They change appointments very often and if you are working it doesn’t help. Dr. Chon has emergencies or dr. Park has emergencies. Seems like they use the same story every time. Just be warned. It’s very frustrating.