Penn Medicine | Good Shepherd Rehabilitation Outpatient Therapy - Radnor - Radnor, Pennsylvania

Chelsay R.

I am incredibly grateful for the exceptional care I received at Penn Therapy & Fitness. Both Christina, my physical therapist, and Monica, my speech therapist, were instrumental in my recovery. Christina’s expertise in vestibular therapy and Monica’s support with speech therapy were nothing short of transformative. They created a comprehensive and personalized treatment plan that truly made a difference in my healing journey.

Their genuine care and dedication stood out to me, especially after my previous experience at another clinic where I didn’t see the progress I hoped for. Thanks to their tailored approach and unwavering support, I am now feeling much better and back to living my normal life. I highly recommend Penn Therapy & Fitness to anyone seeking top-notch 1 on 1 therapy services.

Anna T.

Absolutely love the physical therapists here however they need to seriously work on the billing department. I’ve had multiple bills come for services over a year ago a few times they sent 11 of the same bill

Lucy J.

I really enjoyed attending my PT at this facility. There was a lot of construction during the time I was there. The signage was on point in directing patients how to get to the facility. The facility was always clean with a welcoming atmosphere. The administrative staff was welcoming and thorough. Since I requested early morning appointments Ashlee was the one who checked me in. She was always helpful, pleasant and willing to assist with any questions or requests I had. I can’t say enough about my physical therapist, Kelly Keane. She was patient, very informative, engaging, cheerful, warm and it was very easy to communicate with her. She took the time to hear my concerns. Her personality lends to a lighthearted atmosphere that made me feel relaxed. As we discussed her plan of care for me, she wanted to ensure I understood what to expect. She was awesome and I could tell she cared about me and my situation. I’m so thankful I was her patient.

Allen F.

Great therapists and fixed me up quickly! But I had the exact same issue as another 1 star comment. Their billing/payments standards are the worst I have ever seen. I went to three 45 min sessions and this place dared to charge my insurance company $2,603 and me personally $1,343. IE, ~$450 for 45 minute session. They gave me no indication they’d try to rip me off like this. When I was asked why they charge $870/session to the insurance company, they told me, “the insurance company decides that”. The insurance company decides your rates?! They push 100% questions to the insurance company. They couldn’t even tell me if I was in network or out of network! I have BCBS, cmon, you should have hundreds of BCBS patients. Anyways, this is a bill I will fight. This is customer gouging at a prevalent and high level.

Lara G.

I had a great experience. My PT Marie was wonderful, and whenever I had to cancel or schedule an appointment, the people on the phone were always so friendly and helpful. One thing I would suggest, is having an online portal for patients (like almost all other health providers have). Marie had to print out exercises for me each week and it would have been much easier for me to keep track of -- and better for the environment -- if my at-home exercises were just all stored in one place in an online portal.

Mary C.

I've had a great experience with Penn Therapy at Radnor. I go to this location for pelvic floor therapy which is handled in a separate room, but the general exercise room is very large and clean with lots of equipment and space to work out. Staff at the front desk are attentive and helpful. I would definitely like to exercise here.

Kelly is my therapist and she is amazing. She is extremely knowledgeable about my issues and very supportive of my struggles. My problem seems complicated--I'm trying to recover from a botched abdominal surgery and it's taking a long time--but Kelly continues to work with me, encourage me, and give me hope that we will find the solutions necessary for my recovery.
I literally don't know what I would do without her.

I highly recommend Penn Therapy & Fitness at Radnor. And especially Kelly!

claudia S.

My PT therapist,Marie, was absolutely the BEST! I learned an enormous about of information, skills and exercises for my issues. She is very professional, competent, knowledgeable, great teaching skills with kindness, compassion and accuracy. I always felt cared for, never rushed nor hesitant to asked more questions.Marie is a gem! The company is very lucky to have such an excellent therapist!!!

Jeannette A.

if I can give more than five stars, I surely would have. Matt, my therapist was excellent, very knowledgeable about my condition and treated me with care, compassion and respect. I felt the progress after the first session.
the front desk receptionists were friendly and courteous.
I highly recommend Penn Therapy & Fitness Radnor for any physical therapy you might need.

Jeannette