Optum - Ladera Ranch - Ladera Ranch, California

Melissa A.

After checking with insurance, I was told I could bring my mom here.

We were walk-in urgent care, and we were seen within 10 minutes, Shawn Plowman PA helped us, and lemme tell you, from now on, I am also coming here and I will bring my kids if we ever need help!

Nicest, kindest doctor I have ever met! Super kind with my mom and he was able to test my mom and checked her symptoms and her tummy and everything! Prescribed her some meds and off we went.

Super happy with the treatment from everyone as well! Front desk was kind, nurse was kind as well, you can tell they do enjoy helping people. Thank you! Gracias!

Diane E.

Website says open to 8pm drive over here they close at 5pm what l ind of urgent care close regular hours

Jenn E.

For starters the only reason they are getting two stars is for Shawn Plowman. He is the best. Dr. Klein is good, but Shawn is amazing. I have been to this office a few times and, before this last visit, have been pretty pleased with it. However, something has changed. The front office woman who assisted me this last time with signing in was extremely unhelpful. She immediately notified me that my insurance expired. I explained that yes the policy on file expired, but I have a new policy info through my husband. Same company, new policy info. She said, "no it's expired." I again said yes I know what you have is expired, I have new coverage. I then had my husband who was with me pull out his card to show her we both had valid coverage through his work. She said okay. Then she tells me my copay is $0 which I say okay to, and then proceeds to ask me for a prepayment towards services of $60. I asked her why and she said she was instructed to ask for that by billing. I said no and told her you can bill insurance for the full amount as you always have. Which she didn't seem to like, but agreed to with a short "well if you weren't prepared to pay today, I can put it through insurance." >>>>>>> FAST FORWARD >>>>>>>> Honestly, this was in February. I wasn't even going to bother with this review, and then I got my bill. A bill for the full amount. Insurance picked up nothing. I called the 800# and they said the insurance policy listed on the claim had expired. Come to find out she never updated my insurance. -_- Seriously you had one job. Now, I get to spend 15+ minutes on the phone fixing your error. Disappointing that such great docs have such lacking front office help. Thanks but no thanks. My family will be taking our business elsewhere.

Erika W.

Never wait long, staff is professional. Shawn Plowman, PA is absolutely outstanding in every way.

Quick update - I was in here again today (4 years since posting this review and I still have nothing but great things to say about the entire staff and experience. Great front office staff, I was seen on time, and Shawn is the best care provider.

Thank you all again for keeping me and my family healthy!

Dan S.

The PA Matt Biasca that was in this office was knowledgeable and helpful. I like the fact that he was open to listening to what I thought might be good treatment options and then explaining why it was either a good or bad idea. I appreciated that he took the time to review my file prior to meeting with me and seemed knowledgeable about my health history.

angel B.

Front office staff are warm and helpful. The MA staff are efficient and responsive. Shawn Plowman Physican on duty, was attentive at listening and patient with explanations. He is knowledgeable, kind, and brings a calm, respectful presence. I appreciate that the urgent care has appointments and walk in options; bonus is that it is connected to my Dr.s office as it's part of the Optum group. I had several good experiences.

Jenna B.

This used to be my go-to urgent care. I get sick a lot because I am a preschool teacher and I’ve always been quickly diagnosed and prescribed medication to help me get over whatever I might be experiencing (strep throat, ear infection, pneumonia).

Over the weekend I woke up with a really sore throat and difficulty swallowing. I went to the urgent care right away because I knew I needed specific medication if I was fighting strep throat and wanted to get it as soon as possible so I wouldn’t have to miss work. After explaining my symptoms to the doctor and saying that strep is common in the preschool environment, he treated me as if I were simply fighting a mild cold and allergies. He told me to take some ibuprofen and recommended some nasal spray.

The next day my throat was at the point where I couldn’t even swallow (no more ibuprofen for me) and my nose was on fire from the two doses of nasal spray I had taken.

I visited another urgent care and was told I had strep throat. I am really disappointed with the Ladera Ranch location because the doctor didn’t even swab me for strep throat just to be sure. I won’t be coming back here.

Jacob L.

Not an “Urgent Care.” Staff turned away a 60yr old patient with Covid-19 after the patient was told by doctors to go to urgent care. Optum would not see the patient and only offered a video call with a PA later in the day. Extremely disappointed with the lack of service and care, would go to any other urgent care before coming here again