Ocean Dental Group - Santa Ana, California

Telepuz

Today I visited the Ocean Dental Group dental clinic at 2781 Suite MacArthur Boulevard in Santana.They stated that
it was necessary to take 18 x-rays, and they refused to reduce the amount of x-rays. If I need to fix 1 tooth why do they have to x-ray of all teeth 18 time?
It is not safe for a person to be irradiated so many times at the same time. This is probably against the protocols.. The World Health Organization is against this. I stopped the process and left the clinic. I believe that the goal is to unreasonably inflate the price for the service. If they want to rip off more money from the insurance company, why are they doing this, harming people's health?

Frag-out

The staff is friendly and they make sure to send reminders for your appointments. I want to acknowledge Karla who is amazing kind person who made me feel calm and safe during my extraction. I hope that she gets recognized for how attentive she is to the patients. She really cares for your comfort and it shows. I hope Karla and the staff get compensated .

Yuliya N.

Medical malpractice. Mean and rude after making medical mistake.

First i visited them with minor discomfort and pain complaint in my lower left jaw/ teeth. On the first visit they took xrays and examined my mouth. I heard the doc saying that i have cavities too. Then i was told the office staff will discuss what’s needed to be done. They mentioned root canals, crowns and wisdom teeth removal but not cavities. I asked them about that and they said it to be discussed after “important” job is done . While waiting on the insurance approval pain became worse and unbearable. I called to office several time including the time when i cried out of pain on the fourth sleepless night where i took over 3000mg of over the counter pain medicine and pain didn't go away. Noone returned my call that day. Next day they told me insurance didn’t approve anything yet. I called to provider and they told me that everything was approved tho weeks ago (one week after my 1st visit). So i called to office again and they scheduled next visit in a week and half. Eventually my pain succumbed and i was able to tolerate it considering i take ibuprofen everyday. But not gone!! I mentioned it at the next visit and asked if my impacted wisdom tooth could affect it . Been told that i just need a crown thats it (root canal was done in 2018 on that tooth). I asked them to make sure i dont have infection before the out perm crown - been told “lets hope you don’t “ and wasn’t refered to endodontist or anyone else who could give second opinion . Needless to say neither temp crown nor permanent one solved the issue . Eventually last week pain became so unbearable it spread to my upper jaw, head and gave me migraines for three night in a raw after i took 2000mg of painkiller in 4 hour window. It was so bad i was literally wishing i could get the pliers to remove all my teeth with no anesthesia to feel better. On Monday i called to insurance provider and they gave me new doctor . That made appointment same day and treated me immediately. He told me possible few reasons of my pain (could be broken tooth inside the crown), can be cavity on the tooth next to it (that seems it was since pain is gone after it was treated but it is so deep now i might need the root canal done) i blame this office that refused to do my cavities and let it get deeper and worse.

Another issue : obviously I have been at dentist before,- many times in my country of birth and i have been in USA several times from 2018 to 2021. I had root canals done and had teeth extracted. However never ever in my life i had a dentist to hit my nerve while numbing my tooth for root where the pain was so excruciating that i had to scream out of pain . And when i screamed out of pain dr working on my tooth was rude af, stoped for second was like “it will be discomfortable what did you expect?!” And continued to hit the same nerve. The pain was so intolerable that i felt every single fiber of the nerve hitting to my ear, neck and tongue like electrical sharp pain. So unbearable that i continued to scream and he didn't stop instead he became irritated “its part of the process! Can’t you tolerate -it’s mild discomfort ?!” (How tf do you know its mild - are you hitting your own nerve?!) . Eventually pain was so bad i had to move and touched his stomach with the outer side of my palm . After what he went insane on me and kicked me out of the office (I understand the part where he probably got scared himself after it almost affected him too, but don't understanding the medical malpractice part where he gave two shits about patient letting him know its too painful and screaming at the chair).

Now they made me a villain for being upset with his angry and dismissive behavior . He ran to hide before i left : i really wanted to tell him go F** HIMSELF to his face (but will tell here)- because thats not how you treat people who trust you with their health. And definitely don’t blame your patients for your own negligence and mistakes .

Jason U.

My Dental Hygenist Neven Georgey was so wonderful! I didn't have the best dental health practices and while giving me my routine clean up she suggested some ways I could better take care of my oral health. She's a such sweetheart and will take good care of you!

Teresa H.

We want with my dad ocean dentist.
Santa Ana CA
they numb him and then they injured his tongue
he needs medical attention.
please be careful when you go there or take your family...🙏🙏☹️he Is 78years old...

Diego O.

Neven Georgey dental hygienist was extremely friendly compassionate and helped me get my gums healthier for anyone scared to go into a dental office this is somewhere you feel not judged and taken care of 5 star experience thank you Neven

heidy M.

Neven Georgy who was my dental hygienist. She did an incredible job! She also made sure I would tell her if I felt uncomfortable or pain and would guide me to tell me which part of my teeth would be sensitive.
This was for a deep cleaning and my teeth looked whiter too!

Didem O.

Such a great team. I had three crowns and all went well. They were beautifully made. It was delivered fast even though it was holiday season. All the team are so friendly and helpful. During one visit I witnessed the team holding hands with this young patient to comfort her during the session. We all know it is not easy. She stopped crying. Well done Ceaser, Ebru, Reyhan and everyone there.