North Bay Post Acute - Petaluma, California

Nana X.

Absolutely horrific facility do not send your loved ones here, unless you hate them… Disrespectful CNAs who mistreat their patients. They will not listen when your loved ones hit their emergency button. Most of the staff barely knows English, the nurses don’t know crucial information about taking care of these patients. The food is yucky and served in extremely small portions. The only good thing about this place is the physical therapist.

Jennifer W.

The facility is clean enough, and the patients staying there have freedom of movement, but my mom was discharged with no notice, and before she was ready to live at home alone. I was called on the morning of her discharge, saying she was ready to go home that day. I live 4hrs drive away from the facility, so I had to take the rest of the day off of work, drive down, get my mom, and drive back, meaning I had to take the next day off of work, too. When mom was discharged, it wasn't discussed with the social workers at the facility, so the paperwork that was needed wasn't quite ready for me when I got there. Mom was supposed to stay until she could take care of herself. They determined that she could do so because she was mechanically able to feed herself from food that was prepared for her, and she could somewhat get back and forth to the bathroom.

The staff that I interacted with were all pleasant, but the facility's desire to push mom out before she was ready was unforgivable.

dinx D.

This place is noisy. It takes forever to get anything done like a doctors appointment or any medical things. Some of the staff is very rude. Due to the neglect of the facilities social services I ended up hospitalized with a bone infection and had to go into surgery. They are very understaffed sometimes it takes an hour to get any response . Nurses have gone to their lunch before deciding to change me leaving me in a dirty diaper for 30 minutes or more.

Viva C.

My sister was in the facility for rehabilitation from a broken leg. The administration was very helpful in all aspects of her stay, especially her rehabilitation and coordination of return to home. I was able to visit just once and what I observed was an overall general concern for patients, an old but clean facility, and a staff who cared.
LC

William H.

Very bad hospital staff. I had a friend that they didn’t help until her leg got infected! Obviously its affected her very poorly. There are other patients that have been complaining of this facility as well. And I have not so fond memories there.

Maggie A.

The staff is unbelievably rude to patients. Aside from a select few staff members all have been negligent and allowed for serious medical issues to escalate. Genuinely awful place to send people.

Janice B.

Friend there several times.Majority of rooms are not “private” but double or triple bed rooms,bathrooms are shared between rooms. Facility is old but seems clean. Often short staffed , staff are very nice as a rule, some go out of their way to please patients.Often seems disorganized with not the greatest communication among staff. Regular social worker on medical leave.OT,PT and speech therapy good. Hard to get ahold of anyone to talk to in the evening or night. Phone goes unanswered. TVs often don’t work, but do get fixed quickly. No phones in rooms, most patients have cell phones.
Food has been OK. BUT…. Kitchen was suddenly shut down and as of yesterday the patients had been getting sandwiches. Salads(cold foods) and no hot drinks since Wednesday 4/3/24 and as of yesterday still no reason as to what the problem is, when it will be fixed and when the patients will get a hot meal.
Concerned re lack of transparency,
For these issues I would not recommend at this time.
Now paper is printing what many had figured…rodent issues in kitchen.
A week out kitchen still closed….

Danette P.

My niece has been here over a month. Nov 5 she complained of an ingrown toe nail. Shes now hospitalized with bone .infection from toe nail.