Little Rock Office of Child Support Enforcement - Little Rock, Arkansas

Little Rock Office of Child Support Enforcement: A Comprehensive Overview

The Little Rock Office of Child Support Enforcement (OCSE) is a vital government agency dedicated to ensuring that Arkansas children receive the financial support they are entitled to. Located in the heart of Little Rock, Arkansas, the office plays a crucial role in establishing and enforcing child support orders. Individuals seeking information or assistance regarding child support, either as a payer or a recipient, will find this office a key resource. The office operates under the Arkansas Department of Finance and Administration (DFA) and is committed to promoting the well-being of children and their families.

Location and Contact Information

The Little Rock OCSE is conveniently situated at 322 S Main St #100, Little Rock, AR 72201, United States. For immediate assistance, you can reach them directly at 501-371-5400. Their website, dfa.arkansas.gov, provides a wealth of information, including forms, guidelines, and frequently asked questions. Navigating the child support process can be complex, and the website offers a valuable starting point for understanding the requirements and procedures involved.

Services Offered

The Little Rock OCSE offers a range of services designed to facilitate the collection and distribution of child support payments. These services include:

• Establishing Child Support Orders: The office assists in initiating child support cases, gathering necessary information, and obtaining court orders.
• Enforcement of Child Support Orders: Once an order is in place, the office takes proactive steps to ensure compliance, including wage garnishments, tax refunds, and license suspensions.
• Modification of Child Support Orders: Life circumstances change, and child support orders must be adjusted accordingly. The office handles requests for modifications based on changes in income, custody arrangements, or other relevant factors.
• Payment Processing: The office accepts various methods of payment, including direct deposit, debit cards, and credit cards.
• Dispute Resolution: The office assists in resolving disputes related to child support payments or orders.
• Self-Service Options: The website offers self-service tools allowing individuals to check case status, update contact information, and file certain requests online.

Accessibility and Amenities

The Little Rock OCSE is committed to providing accessible services to all individuals. The office features:

• Wheelchair-Accessible Car Park: Convenient parking is available for individuals with mobility limitations.
• Wheelchair-Accessible Entrance: The main entrance is fully accessible.
• Toilet Facilities: Restroom facilities are available on-site.
• On-Site Parking: Ample parking is provided for visitors.
• Paid Multi-Story Car Park: A paid multi-story car park is available for added convenience.
• Paid Parking Lot: A paid parking lot is also available.
• Paid Street Parking: Street parking is available, with associated fees.

Customer Reviews and Feedback

The Little Rock Office of Child Support Enforcement currently has 98 reviews on Google My Business. The average opinion is 1.7 out of 5 stars. While the overall average suggests areas for improvement, many reviews highlight the professionalism and dedication of the staff. It’s important to note that online reviews represent individual experiences and may not reflect the overall quality of service provided consistently. The office actively seeks feedback from its clients and utilizes this information to enhance its operations and improve customer satisfaction. A lower average score warrants attention to customer service protocols and potentially streamlining processes.

Key Considerations for Individuals Seeking Assistance

When contacting the Little Rock OCSE, it is advisable to gather the following information:

• Case Number: If you are involved in an existing child support case, having your case number readily available will expedite the process.
• Identification: Bring a valid form of identification, such as a driver's license or passport.
• Financial Information: Be prepared to provide information regarding your income, assets, and debts.
• Contact Information: Ensure your contact information is up-to-date so the office can easily reach you.

Resources and Further Information

The Arkansas Department of Finance and Administration (DFA) website (dfa.arkansas.gov) provides comprehensive information on child support laws, regulations, and procedures. You can also contact the DFA directly for additional assistance. Understanding your rights and responsibilities regarding child support is crucial for ensuring the financial security of your children. The Little Rock OCSE is dedicated to providing the support and resources needed to navigate this often challenging process. For more detailed information on specific services, such as child support enforcement or child support payments, please visit their website or contact them directly.

👍 Reviews of Little Rock Office of Child Support Enforcement

Lauren

1/5

Horrible office. No response for over a week until i happened to get ahold of someone. Not enforcing my case but getting charged for 'enforcement'. I have never spoken to my own case worker. They wont let me. Ex is incarcerated for raping my oldest and so now he isn't responsible for his youngest. This place is a JOKE.

shana B.

1/5

I filed in 2020 my child's father has a job files taxes and has an LLC in this state and it's 2025 and they still giving me the run around talking about they can't find him go to his job at uams while he back there cooking. These ppl are very stressful can send paperwork always loose it blame it on you never update you on your case or call back better yet that's if you can get your case worker on the phone!!!!

Brittany K.

1/5

I took a year and a half for my case to finally be pushed through to a judge. My case worker kept lying to me and almost closed my case even though I had turned in everything that was asked of me.

Alexis P.

1/5

I called to talk to my case worker and the rude lady at the front office tried to argue with me about MY CASE 🤔 very unprofessional when I asked to talk to my case worker or to have him call me she put me on hold for a few minutes then rude hung the line up also I have NEVER talked to ANY of my case workers and i continue to ask to have them replaced and still have heard absolutely nothing

Christina O.

1/5

I wish there were an option to give ZERO stars. This is the most unprofessional establishment I have ever witnessed. The case workers are always ‘out’ and do not return your calls. My husband’s ex-wife opened up a case on him and instead of doing their research to see whether or not he was negligent in paying his child support, they simply ‘took her word for it’ and decided to open up a case stating that he hadn’t paid a dime since their divorce when he had actually paid over $18,000.00 in less than two years and had only missed a couple of payments due to emergency situations that had occurred! What kind of program is this state running and how is it allowed to operate in this way?! After a letter was sent to his place of employment to try and automatically withdraw payment from his earnings, he contacted the office of child support immediately to let them know that he had been paying child support for two years and had only missed a few payments. He was and has remained incredibly gracious and has even tried to assist them however possible in an effort to help correct THEIR error. This case was opened back in DECEMBER and since then, my husband has sent every documentation they have requested and even requested a formal hearing (back in February) when nothing seemed to be happening. Since then, they STILL haven’t communicated or given him any updated information. Because they are not doing their job, the government has now withheld his passport and our federal taxes. He should be 100% paid on ANY and ALL child support he owes. How is this allowed? Should we take legal action at this point? We are open to any and all advice at this point because our lives are being directly affected and his employer is still receiving at least two letters a month. This MUST stop!

Kristi W.

1/5

My daughter is 19 years old and her father still owes over $40,000. I asked them for monthly updates for 16 years and most of the time, the response “You just have to wait until he gets pulled over” or we’re working on taking his DL away (over 10 times). I have never seen a Child Support department that cares less.

A T.

1/5

Why would the OCSE send me an invoice but not discuss it with me. I wrote a letter for appeal hearing and a request for my file on November 15, 2022. I called almost every week since. We'll have someone call you. One call the receptionist told me that her supervisor denied my appeal. I told them I need a letter, it's not right and I never signed a form stating I will pay for their services. Nothing, no calls, no letter. I called today, February 21,2023, I was told to pay it and they would send my request for information to the department. Mr. Patrick Johnson, Supervisor got on the phone and told me that I was told several times that they would not discuss the fees and he was hanging up now 😕WOW! Stop wondering why people go postal😠

Ragen M.

5/5

Can we talk about Ron for a second? I called and he knew I needed guidance and was confused. He was so polite and kind. Went above and beyond, and gave me more info than anyone has to help me navigate this very confusing journey of trying to receive child support. Thank you so much Ron!