Ivy Park at San Juan Capistrano - San Juan Capistrano, California

Christie P.

Freddy and the team at Ivy Park San Juan Capistrano are wonderful! I enjoy every opportunity to collaborate with this team. They are dedicated, compassionate, nurturing people. They listen to their residents and family's needs. I highly encourage you to visit this beautiful community. You will see just how active and thriving the residents are! This community approaches senior living with person centered care and gives families peace of mind that their loved ones are taken care of. This community offers a wide array of food, activities, and amenities. They take great care of their families, whether it is in the dining room, on an outing, or socializing in the activities room. They check all the boxes, and I highly recommend this community!

toni S.

My aging father and disabled brother are both residents at this wonderful place. There is a strong sense of community and family in dealing with the care of them. Communication between staff and family is great. Facility is spotless with events, crafts, games plus onsite physical therapy and Doctor visits. Highly recommend.

Kim

My experience moving my mom into Ivy Park of San Juan Capistrano has been nothing short of fantastic. From the moment we arrived, the staff made us feel welcome and supported, but I want to give a special shoutout to William, the maintenance director.

William went above and beyond to help us settle in. He was incredibly nice and attentive, taking the time to mount the TV and assemble furniture for us, making the transition so much easier. His kindness and expertise truly made a difference during what can be a stressful time.

The community itself is warm and inviting, with a great atmosphere that feels like home. I’m so relieved that my mom is in such a caring environment. Thank you, Ivy Park, and especially William, for making this move a positive experience! Highly recommend!

Caundra B.

Absolutely beautiful community! Residents seem really happy and are excited to see new faces joining their community. Staff organizes a bunch of fun activities on and off grounds to keep the residents engaged. The property is homey and well-maintained. And THE FOOD!!! 😋🤤🤤

Jay

In June 2024, I contacted Ivy Park in San Juan Capistrano. I did this for a friend who is interested in moving to an assisted-living facility. She likes San Juan Capistrano because it is smaller and less crazy than San Diego, where she has been living for over a year.

The room rental price quoted at Ivy Park was within her budget and the facility was very nice, along with excellent food.

My friend is a survivor of the 2018 Camp Fire in Paradise, and she has some mental- health issues (severe anxiety, etc.) because of that horrible experience.

While touring Ivy Park, she met with the director for about 45 minutes and was upfront about her fire survivor experience and her mental health issues.

Both the director and the sales person told her that they could help her and wanted my friend to move in ASAP. The sales person even e-mailed a video of the available room.

The sales person drove over 200 miles (roundtrip) from Orange County to San Diego to go over forms and to collect a $2,000 deposit check. (The sales person also informed my friend that $4,000 would further be required before moving in.)

At the end of the meeting, this sales person stood up and said, “You need to get out of here! If you don’t, you could end up in a psychiatric hospital!”

About two weeks before, Ivy Park told my friend that an “assessment” had to be done. They sent someone over from a local Ivy Park facility. Again, my friend was upfront about the fire and what she needed. The assessment person told her that they do not provide that kind of support. (This totally contradicted what the director and sales person had said.)

The following week another “assessment” was required via telephone. While on this call my friend received another call from the director. He told her that he had changed his mind after reading her Kaiser medical files and since Kaiser could not help her, then they also could not.

(We let Ivy Park access my friend’s medical files because a TB test was required. I figured it might help and speed up the process if Kaiser sent a recent chest x-ray to the director. While requesting the x-ray, we also thought it might be a good idea—as a courtesy--to let the director also see her medical files. Her files and medical information, though, were used against her to reject her. What perplexes us, also, is the question: Why didn’t the director request to see her medical files in the first place? This could have saved us all a lot of wasted travel time, aggravation, etc.)

In summary, I am quite upset and angry that both the director and sales person promised to help my friend and let her move in. From the very beginning, my friend was upfront, truthful, and honest about what she is going through and her issues. She did not hold back any information and was looking forward very much to move in and be an Ivy Park resident.

This only goes to show that these individuals will say and do anything to try and win a sale, regardless of what a potential resident’s needs really are.

The only positive thing I can add is Ivy Park did return my friend’s $2,000 deposit, after numerous phone calls and text messages.

Janis M.

Our family found this wonderful community, nestled in a beautiful nook of San Juan Capistrano. Our first impression has lasted throughout our brother's stay - a fresh, vibrant, friendly, compassionate place filled with interesting and friendly residents, attentive staff, delicious meals, well appointed rooms, and a welcoming environment that was so important for our first placement of our brother into assisted living. Our brother has suffered multiple conditions which the staff addressed with loving support - for our brother, and the family. We are ever grateful for having these experiences, and recommend this community for your loved one as well.

Dianne

My two experiences with Del Obispo Terrace have been outstanding! Sabrina, Shelly, Teri the nurse and Dionne are amazing and caring individuals. My mother resided there the last two years of her life. Leaving her own home of 25 years was no easy task but at Del Obispo Terrace she found new friends, many activities and comfort; and I found peace of mind.

Now two years later, it has been necessary to move my sister into Del Obispo Terrace. She has been made to feel welcome and loves her cozy new room. Again, I am grateful to this amazing team and the peace of mind I feel once again!

Gloria W.

My mother has been a resident at Del Obispo Terrace for about 2 1/2 years. She loves it there and the rest of the family has peace of mind that she is safe and well cared for, especially during the Covid19 crisis. The director Sabrina is excellent at communicating updates and information, with clarity and transparency always a priority. Peggy, Teri, Shelley and Dionne are all great to work with, as are Wendy and Pat, the receptionists, who always have a smile and warm greeting. My mother's caregivers - especially Anthony and Marie Elena -couldn't be more attentive. In short, D.O.T. treats their residents like they are family - with love and respect.