Ironwood Family Practice - Coeur d'Alene, Idaho

Christen T.

I am a patient of Dr. Hollie Mills. She has been an exceptional primary care physician for me - caring, conscientious, supportive, kind, and fun. I recently had a medical emergency when she was out of town and Dr. Justin Thompson saw me in her stead - I received exceptional, thorough, compassionate care from him, too. I couldn’t be more impressed with the care I receive from Ironwood Family Practice. Highly recommend!

No I. R.

I have been a patient for over 15 years, and have always loved the interactions I have had with every staff member. The new office is great but poorly staffed. Today is only 4 stars, not 5, because the PHONE SYSTEM IS A JOKE. I called 5 times in a week to gat an appointment. Every time I was asked to be put on a “short hold, with 2 people ahead of me” That’s not a short hold and I finally gave up.

Olivia C.

After trying to get in as new patient at many other clinics in the area, I was promptly answered and helped by Ironwood Family Practice. Jenna at the front desk was so friendly over the phone and helped get my 3yo son and I enrolled as new patients with back-to-back apts within the week! Highly recommend giving them a call today!

Mary B.

I have been trying to get a new patient appointment for over a month. The front desk has taken my information 3 times and I was told that someone would be calling me. I called today after another week and a half and was on hold 23 minutes. I finally hung up. I guess they don't need new patients.

Kevin M.

Tried to get scheduled for bloodwork & physical as I am 43. No information was given about how the get a blood sample, I wasn’t able to get it back before my appointment & the staff was not able to reschedule me in a reasonable manner. Each appointment requires months of pre planning & their communication is nonexistent. I don’t even know who my doctor is suppose to be. Just zero accountability

*edit* after seeing this review, I got a call

*2nd edit (12/2/24) I have been non stop harassed by them calling me to try to remove this review. It's been a robotic call every other day for weeks on end. I called them back and asked them to put me on the do not call list, which they refused to do without me providing my name / address. At this point it has reached levels of corporate harassment

Becky P.

I am excited that my new insurance will let us come back to have Dr. Emry. We moved to montana almost 1.5 years ago. He is worth the drive for my husband and I.

rikki

Very disappointed with this facility. I can't be certain but I am pretty sure I heard the doctor making fun of me on my way out. They coded my appointment all wrong and lied about the services they gave me. I would not go here. A complete disappointment.

Alex W.

Dr. Emry is my PCP and has been a fantastic doctor. He takes the time to discuss any issues I have with me and cares about my health. The staff is fantastic as well. Highly recommend Ironwood if you're looking for a PCP.

lia L.

I had a new patient appointment today with Nichole Piekarski, and I left the office crying in their parking lot.
I am 23 with arthritis in my lower back that I have been struggling with for over a year now. I told Nichole the treatments I have tried and the specialists I've already seen. She told me that I needed to go to Cognitive Behavior Therapy to "accept that my back is going to be like this, and to push the pain to the back of my mind". Nichole stated that anxiety is the main reason I am in pain, and that there's nothing she can do about it. I wasn't asking her to make the issue disappear, I was asking for help on ways to manage my pain.
I had an MRI done for my back recently that shows the physiological causes of my pain (arthritis and other issues), and she said she would like to see it. I pulled the MRI report up on my phone and put it on her computer desk. She glanced at my phone, rolled her eyes and went back to typing.
Everything about this appointment was inappropriate and disrespectful to me and my pain. If you have chronic pain and are looking for a provider who will genuinely help and hear out your concerns, I highly recommend seeing another provider.

Sandra B.

I have always been treated with respect and caring from Dr. Emry and his staff. He has been my doctor for years. He does NOT practice ageism, listens carefully to my concerns.

Kristina R.

Ironwood has been our provider for years, the doctors and staff are kind, caring, and compassionate. Dr. Thompson really takes his time and listens to you, explains things thoroughly, and makes you feel heard. I can usually get an appointment within a day or two if it's anything urgent. Highly recommended.

Meg S.

I went to ironwood family practice for over 26 years. I told doctor weatherly I didn't like a nurse and her response was I don't have to be there. I stayed away for 1 year and when I went back we talked and then I received a certified letter telling me I will no longer be seen there and to find a new primary care doctor. Be careful if you see doctor weatherly she writes things in your chart that aren't true. I am glad she fired me as a patient. I never really cared for her when she first stared there. Doctor Chisholm was my primary doctor until he retired in 2021 or 2022. Ironwood family has really went down over the last few years.

Wil C.

Absolutely worthless! You can never get an appointment. They just tell you to go to urgent care. When you can get an appointment (usually booked out 8+ months out) the doctors don't spend any time with you. The nurses are rude, short, and have no bedside manners. The front end staff are completely rude and uncaring. This is another example of getting to big and putting money before patients health and well-being!