Hillcrest Post Acute - Petaluma, California

Julia S.

I am deeply concerned about the safety standards for older adults at this facility. My grandfather was admitted to Hillcrest following a significant fall. Upon raising my concerns with the staff, I pointed out the lack of fall prevention measures, such as bed rails, bed alarms, or any staff supervision, particularly since he is prone to falls at home. The response I received was that the best they could offer was placing a mat on the floor to cushion the impact of a fall.

It is difficult to understand how a facility could leave a patient unattended with such minimal precautions. Unfortunately, this facility was not a good fit for us.

Brenda R.

I was at Hillcrest for 2.3 years and I had very good care . The staff was great and extremely helpful. I had ulcers and the staff staff was very friendly, helpful and considerate. Overall o had a great experience.

Jeanne H.

I spent 3 weeks as a patient at Hillcredst Post Acute and I was extremely happy the entire time. The staff was very professional, knowledgeable, patient, and gave service with a smile. I believe the staff there were all very happy doing their jobs and that was why they were so good at them. They had many amenities, such as a free with room and board laundry service, beautiful grounds surrounding the building with tables and chairs to sit and watch all of the deer and other critters in the lush grounds, there are activities all day long on a monthly schedule where you can garden, get your nails done, play games, have coffee and cookies, etc. And the chefs were all five star, I had wanted to lose some weight, but the meals were too delicious!!! The Therapy Staff was excellent, I was encouraged in a positive way to meet the goals we set in the beginning and I was happy to learn I had exceeded some. But it did not feel like work, it was fun much of the time. There were a variety of patients, men and women, a variety of age groups, and most of them were very friendly (probably because they were well treated). I was happy with other SNFs I had gone to, but Hillcrest Post Acute is about ten times better than any of the others. It truly is a five star facility.

Emily S.

Hillcrest post acute is amazing! They take great care of our clients and meet all of their needs. They get them the rehab they need so they come home stronger than ever!
Katie in admissions is quick respond and thorough. She asks the right questions to make sure all residents coming in have their needs met. She makes sure they are comfortable from day 1! I’ve been fortunate to work along side them on several occasions. Highly recommend!

Renee K.

I have no basis for comparison never having been in a rehab facility before but this is my experience: the two regular CNAs were wonderful. They were knowledgeable and attentive. The facility was clean and there were no offensive odors. Physical therapy was first class. The food was horrible.

Katelynn B.

Hillcrest Post Acute is one of the best options for your loved one in Sonoma County if they need inpatient rehab and skilled nursing

The entire process of a stay at Hillcrest, from what I've seen, is easy and efficient from start to finish.

Katie, in Admissions, is lovely and incredibly helpful. She's super knowledgeable and explains the process in a way that makes it easy to understand and follow. It's clear she cares about patient care.

The facility is also beautiful, with an awesome view! If I have to do inpatient Physical Therapy... I'd rather do it THEIR gym 🙂

All in all, a beautiful clean facility with knowledgeable staff that provides great care. I can't recommend enough!

Linda C.

My father spent a week here recently. The rooms are small; he was squished up against a wall with a view of the hallway. He had a selfish roommate who blasted the TV 24 hours a day. The employees' only solution was to give him earplugs. No consideration was given to my father's needs. He had a wound that was not cared for that became infected. General care was lackadaisical. Avoid Hillcrest. I believe it contributed to a more rapid end to my father's life.

Wayne S.

My mother in law was taken to Hillcrest after surgery, she has dementia so she's not very verbal. The staff is beyond competent, warm and nurturing. I am so thankful to the entire staff for making sure she was taken care of like she was a family member, it certainly took a lot of stress off my wife and father in law.
Thank you Post Acute, you guys are true hero's!