Golden Pavilion Healthcare - Daly City, California

Vinh Lu

Nurse at Golden Pavilion Healthcare center have been providing an unconditional help and exception needed to many patients at the center. Especially my mom’s at 96+ year old, brook her knee cap and been here to rehab for about a month now, and she need lot of help, but all the staff at the Golden Pavilion has been work tirelessly day and night; that giving me the impression of their Professionalism and compassion of everything they do. Thanks to the medical director Miteshkumar Petel M.D, and nurse case manager Dinno Dimaacali , LVN lead the team successfully for many years to come…

Generoso Quijano

Amazing grace : at first we were lost and finally found the right place. Our mother was sickened with aspiration pneumonia and was hospitalized. We were directed to Golden Pavilion for rehabilitation and was happy it was in close proximity to our house. Day one at the Pavilion was a getting to know you stage. Very different from a hospital. The patient was still incoherent. After a day had elevated heart rate and was feeling delusional. They had to call 911 and send her back to Mills Peninsula. Long story of it , she was discharged too early and prepared to be in a rehad facility. Had to stay another 5 days i. The hospital and finally got better. The caring and compassionate Ms. rachel of the admissions was very sympathetic explaining the procedure of admission and care for Medicare patients. Navigating the whole process was complicated but Rachel walked through us step by step. The care given the nurses and specially the CNA’s and other staff was excellent. They make you feel like family. From feeding to dressing up or just by just checking on them once jn a while. Shout out to Amanda and Erika for their dedication and unwavering care and services. Nurses Miriel, John and Mark were just commendable. The entire staff of the social services especially Dino and Joanne were our partners to get by our needs for our mother from a short stay care to finally deciding to be back hime. Everyone was professional and caring. The logistics and health system at Golden Pavilion is a gold standard top it with great compassion and care of the staff. You just have to be patient to understand the entire system of a rehab or long term care. Thank you Golden Paving for taking care of our famil especially our mother during herr stayatay with you at Golden Pavilion

Catrena Elliot

Called the facility and the calls were forwarded to a patients room. Unacceptable! My Mother has had her food stolen, and clothes. The others that share the room don't have that happen to them. A CNA had very long sharp nails. The facility keeps allowing these individuals to come in. They also never say their name or have the badge visible. The water for the shower is cold, sewage has come up in the shower which is very unsanitary. They have also tried giving my Mother medication that is not in her chart. When the facility is out of bed pads and adult diapers and wipes, I bring them and they have been stolen too. A patient had access to the supply room.

Angela Luong

Great patient care and staff support. May need a translator for non-English speakers. Solves the problems of the client's side and being there for them whenever the assistance is needed. There are multi-lingual staff (Spanish, Filipino, some Chinese, some South African) throughout the building.

Jean Valencia

They reported a wrong diagnosed to me. They reported I have a TB, As a result I was discriminately handled by all medical staff to all hospital they brought me. The ambulance staff even dragged my two heavy bags in my legs, and did not event want to put my bag in the ambulance chair, it was put between my two legs. However, after a long series of medical examination to me for 6 days I was cleared and don’t have any TB as presumed by Golden Gate Pavilion

Ferdinand Ebio

My mom was in rehab for a little over 2 months at this facility. The nursing staff, CNAs, rehab therapists and wound care nurses were very caring and attentive to my mom's needs. Furthermore, the admissions person was very responsive to my inquiries and requests for assistance, via texts (even during the weekends and late night hours). She got things done -- connected me to the appropriate staff when I'm unable to get a hold of them.

Overall, the facility is clean and the staff is friendly and caring.

JENNIFER LOZANO

If I could give this place a zero I would. This place does not take care of their patients AT ALL. No one from the social services team is helpful and the RN do not help the CNA's at all. They are always UNDERSTAFFED AND LYING ABOUT IT. The only helpful person I met is Jackie the head nurse. Front staff is so RUDE they hang up the phones and the CNA's all have their cliques and cover each other when they take long lunches. Patients who can not speak for themselves are ALWAYS dirty. IF A PATIENT HAS ANOTHER CHOICE FOR A FACILITY I CAUTION EVERYONE TO TAKE THE OTHER CHOICE. I have tried multiple times to discuss matters internally and NOTHING CHANGES. I am sure there are some staff that work hard but unfortunately there are more terrible ones. I thank all the CNA's who do their best with the amount of work they are doing. THIS PORTION IS AN UPDATE: Bay( the person that is supposedly in charge) is a very rude individual. When I rose concerns about my mother not only did he state “you can take your mom somewhere else” not once not twice but MULTIPLE TIMES, is not helpful when I rose concerns about retaliation against my mother with three nurses!! He said “I am tired of all your complaints”. But your JOB as a person in charge is to handle COMPLAINTS. Bay is not only uncaring but his mannerism leaves a bitter taste in your mouth. I even tried contacting the person above Bay and no one replied. After a horrible meeting(if you can call being insulted and talked over a meeting) I heard Bay call me CRAZY. Unacceptable behavior from everyone there. My mother has had patients fling FECES in her shared room and it took MONTHS for this to be taken care of. HORRIBLE PLACE ANY-OTHER OPTION TAKE THAT ONE!! People in administration need to do better not only for there employees but for the patients.COMMUNICATION WITH THE FAMILY MEMBERS IS NOT AN OPTION ITS A RIGHT. Also if anyone ever has an issue and needs social workers to step in here is the number 650-780-5707

Rodrigo Piris

They do not EVER pick up the phone at night. The patient is left without access to his call button (which is ignored). They're understaffed. The staff that's there is often hiding in the rooms just to sit around and chat/text on their cell phones. Infections/UTI's often go unnoticed.
The only saving grace is that some of the Nurses, residents, and CNA's are good people. Zero is done for the quality of life of the residents. Nothing to entertain their minds, to keep them feeling like human beings. Very insensitive, uncaring atmosphere.