FFC Union Station - Chicago, Illinois

Ivan C.

II was a regular at this gym a year ago and everything was great. The price was reasonable for the quality of the facility and the staff. I truly enjoyed my time there, but I had to cancel my membership for personal reasons.

Now, a year later, I'm looking to rejoin, but I'm surprised by the significant price increases. I don’t understand why they chose to combine this location with the West Loop, especially since many of their customers are commuters who don’t see the need to use the West Loop facility.

I genuinely want to rejoin, but I can't justify spending nearly $200 on a gym membership. This price feels excessive, and I hope you reconsider your pricing strategy.

Kei

This gym used to be very good and the gym manager was very friendly. However after the pandemic, many nice friendly staff were all gone and now the new Gym manager is horrible. Even after putting on freeze, they kept charging the full price for a few months. They also said freeze fee can be used later upon re-activation. But that was a big lie. I wish I canceled the membership long time ago. Or I wish I switched to the different FFC location so that I didn't need to deal with these filthy people. It's totally not worth spending 120 per month for this mediocre customer service.

Alyssa B.

I use to work for this company and I loved it. This is my favorite Gym ever because it's got everything your looking for. This is a quieter location due to it not being in a residential area. Pools, hot tubs in locker and steam rooms. 10/10 recommend

Alejandra C.

This is an excellent gym, very well equipped & offers a clean and bright space for its members and guests. I was traveling through Chicago today and I called the Union Station location to ask about a guest pass. They were very accommodating and allowed me to keep my suitcase in the office while I worked out. The steam room and locker rooms have everything you need: I was able to shower and get ready for my evening flight after the workout. Thank you for your hospitality!

Renat G.

I visited for work because the building will be renovated. I communicated what I was doing to the staff and just needed a couple photos of their lobby but the manager came over and after I introduced myself and told him what I was doing there, he was immediately rude and told me to leave. I see that other reviews below also contain complaints about the rude manner of the management and staff. I rarely write these reviews, but that interaction really soured my morning.

Steven L.

The men’s steam room smells like a sweaty foot every time I work out here. The floors are also disgusting. Bringing the issue up to employees has not resulted in improvement, but the price has gone up to $150 monthly. None of the other ffc locations are like this. The weekend hours are also terrible. I live nearby and am not a loop office worker.

Christian

I recently visited this location and could not have asked for a better more convenient location to belong too. This gym has everything I need from an Olympic weightlifting platform, kettlebells, and everything cross training related. The pool is pristine and the locker rooms exuberate everything that I enjoy about coming to downtown Chicago. I like how the café area has a lot of space and how you can enter this facility from two different entrances depending on where you're coming from in the loop. Also, something equally important and hard to find with Chicago fitness clubs, is a clean gym. This facility is super clean and has that upscale feel that I like.

HONESTY I.

I went in to cancel my membership because my work hours changed and did not coincide with FFCS. Instead of cancelling the membership as I asked, it was put on hold. When I went back to rejoin they told me my account was charged off and I owed a month or so. When I went in to clear up the matter I was told "I'm sorry I forgot". I realize everyone makes mistakes. After reopening after the Corona incident, I tried to join at another location and the same thing happened. They still had not cleared up the matter. For the excessive rates of $100 per month I think they would be better at handling accounts. The location worked for me so I was willing to pay more. Now their hours have been cut and weekends too. I was told it was because the membership was so low. The other locations did not cut their hours. No cut in the price. There is no more two hour parking. The parking lot was torn down. They offered parking at one point four blocks away. If you don't make it back within two hours, you have to pay downtown rates. I guess I'll have to check my credit report. The FFC could invest in giving the manager some classes at a customer service charm school. He acts as though FFC doesn't need new membership or has to keep the present membership. Corporate better listen to its
customers. The future of the Union station location looks bleak. Overall, it was a decent place to workout.