Eye Physicians - Sewell, New Jersey

brad C.

I don't understand the horrible reviews? I had an extremely good experience with Joann and Amanda. The obviously know their jobs and take great care in their clients. Nothing but a good experience, can't recommend them enough. Would definitely recommend to my family and friends.

Meredith M.

I love my doctor at Eye Physicians but I don’t think I’ll be back to this location. Crowded waiting room, not running on time, and they want a credit card on file so they can bill my card if the EOB from insurance says I owe more. Their form actually says that you sign away your rights to dispute the charge with your credit card company! That’s insanity to do that! There were a lot of seniors in there and I’m wondering how many of them signed without reading this fine print. It’s just a lot to overlook to go back.

Gotta S.

Had cataract surgery in Nov and Dr Cox and nursed were wonderful but finance personnel were a nightmare. They were rude and threatening when I asked about an unexpected item on my bill for almost $500. They said they would just take it out of my account on file if they wanted to. When I got the final bill, I paid in full within a week only to discover they sent my account to a collection agency before my payment reached them, now I have to fight to get my credit restored. Unacceptable.

Rose S.

I cannot say enough positive things about Dr.Zheng and their wonderful team. From my initial consultation through my post-operative care, I felt completely supported and well-informed. Dr.Zheng is clearly a skilled and knowledgeable surgeon who took the time to explain everything thoroughly and answer all my questions. The office staff was equally impressive – they were always welcoming, organized, and efficient in scheduling appointments and handling pre-op paperwork. My cataract surgery has been life-changing, and I am so grateful to Dr.Zheng and their staff for their outstanding care I call Dr.Zheng a miracle worker! Highly, highly recommended! 👍👍👍👍👍

Marilyn F. T. C.

It's been a few years since I've had my eyes checked by a doctor, so Wills Eye seemed like a great choice. Happily, my eyes are as healthy as can be expected at my age, so I'm glad that l went. However, like most people, I resent when others waste my time. I waited in a room with at least a dozen other senior citizens, all of us waited well over 45 minutes before being seen despite having appointments. I don't know if there's a belief that seniors' time don't matter because we're old and who cares about making us wait, or if they over book and make everyone wait. Maybe they are struggling to stay open and need to over book in order to justify keeping this branch open. You should be aware that if you make an appointment here, you'll be there all day. Also be made aware, that if you want your prescription written down on a piece of paper, it costs $50 out of pocket and they don't ask you if you want your prescription. I wanted my script but because no one asked me if I wanted my script, I had to start the process all over again and sit in a long queue to be seen for that. It's kind of Kafkaesque, 'when will this frustration end?' Happily, I do feel that my eyes got a good exam and the staff are pleasant despite being obviously over-worked.

Brent S.

Horrible manners towards elderly patients
Up charged $50 for an eye exam.
100 if she wanted contacts.
Worse service ever...
Thank God for "American Best"

Terry V.

It seems that most reviews of Jefferson/Wills/Eye Associates center on the same concern: office management. Over-aggressive scheduling (to maximize profit) seems to result in most patients being seen HOURS after their scheduled appointment. Don’t just listen to me; listen to conversation in the waiting room! I overhear or participate in these talks every time I visit, and no one seems happy with the LENGTHY wait….especially after having shown respect for professional staffs time by punctually reporting for their appointments.

The Dr I see is extraordinary . Her support staff: professional and well-trained. I have been a long-time Eye Associates patient, but my next annual check-up may well be with a practice that is more respectful of its patients time.

Jp

I have been a patient at Eye Physicians, Washington Twp. for over a year with several surgeries and post surgical issues which seem to have all worked out, during this time I've had to make several appointments and at times change them or make them fit into my busy schedule, the office staff was always professional, pleasant, helpful, and concerned with getting an appointment as soon as possible on a date and time that worked well for me, which doesn't seem to happen too often now a days.
Lisa, Kaela and Nichol you're the best! Many thanks!
Jp