Credena Health Pharmacy Anchorage - Anchorage, Alaska

Kenneth Parker

Absolutely the worst treatment at a pharmacy. I was told 15 minutes. I waited 20 went back. The gal said they already started it. OK almost done. It was only 1 pill. Not a bottle, but ONE pill. One hour and fifteen minutes later. Finally got it. Had they said it would be a while I would have picked it up the next day and gone back to work. And the manager didn't want to hear it. Unfortunately Bernie's Pharmacy didn't carry the med. The only Pharmacy that treats me with respect is Bernie's always pleasant never a feeling of being kick aside.

Nicolas Wieder

As a physician I sometimes have to call the pharmacy directly to straighten things out. This is the only pharmacy, since I have been in Anchorage, that has picked up the phone without a lengthy wait and which the person that answered was knowledgeable and didn't leave me hanging for 10 minutes( which is not unusual even for a physician) To top it off, I was able to speak with Joey the pharmacist(whom I can't thank enough). He was able to provide me with the information, send me a fax, and help me resolve a suffering patient's problem within a matter of minutes so I could see my next patient on time. A truly 5 star experience!!
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I think it is sometimes difficult to appreciate that the time reviewing a chart and seeing the patient is not all that happens. Sometimes there is a lengthy process that can happen after the fact. Having other providers that understand the need to be timely and courteous makes it all worthwhile. Thank you!

Adina Kamilos

I am convinced the only reason this pharmacy is still in business is because they are located inside Providence Hospital. We have had the worst service consistently over the last 10 months. They will tell the providers they have something and when you go to pick up you only get part of your prescription. Hate them.

Rebecca Pertain

I am so impressed with this pharmacy. They are thorough, knowledgeable, and professional. I would recommend them to everyone!

Cathy Truemper

I had spine surgery and the pain med contained an allergen in the inactive ingredients that caused pneumonia. The pharmacy gave the medication to my husband anyway.

When I pointed out *over the phone* that I was unable to take the medication, instead of attempting to call my surgeon and allowing us to dispose the medication in the disposal box, the MANAGER said it's not her policy to call my surgeon bc it wasn't anaphylaxis and then told me I should have "sent someone competent to pick up my prescription."

The doctor had been working with the in-hospital pharmacy to make sure to avoid the allergen. The dosage and formula changed upon leaving and the doctor had no way to know which manufacturer the pharmacy would use that my husband would fill the out pt doses at.

My allergy was listed in their system, it was listed clearly on the medication packaging but it's this pharmacy's policy NOT to honor any allergy that is not anaphylactic, even if it causes fluid buildup in lungs and leads to pneumonia. Other medication was available that did not contain this. It would have been a simple disposal of this Rx and filling a different medication to avoid it.

I wasn't allowed to cough after this surgery as they just opened my spinal cord and couldn't rupture the incision. I had to recover, from spine surgery on Tylenol alone because I wasn't able to reach my Dr through their main phone line or email, the only contact info I had. It was my only hope the pharmacist had a different line to the back of the clinic. Simply because she didn't want to call the number she had, I went through the worst pain of my life and as a slap in the face, they banned me from doing business with the pharmacy (because this was all over the phone.)

At one point I told her I thought her job was "to reduce the risk of opioid diversion after I just requested using the disposal box if she could attempt to contact my surgeon calling, after she refused to try calling even once, in shock, I said that I could report you to the Board of Pharmacy...what you are doing is refusing to reduce overall risk of medication diversion by putting a surgery patient in a desperate situation and refusing to attempt contact with the surgeon for a safer medication." Her response: "Based on the severity of your allergy you can no longer use this pharmacy" It's discrimination based on an allergy that is against the ADA.

It's insane that one phone call to attempt to reach my surgeon could have ended the whole issue. I would have disposed of my meds and accepted if the surgeon had no post-surgical line. She could have even directed me to the ER with the level of post op pain I was having. So many options but Providence sided with the manager of this pharmacy. I'm very disappointed as I had a higher opinion of them than for them to take the word of a single manager who has numerous complaints about her rudeness on here, over a testimony that could have been recorded and has no reason to lie.

I just had a major surgery at Alaska Regional. Providence should have had more steps than banning anyone based on the word of a single manager trying to keep her good standing at work. For her to ban a patient as direct retaliation for voicing concerns that of all medications, opioids should be a priority to contact the surgeon when they are not able to be taken for the surgery- to prevent situations where someone has meds they can't take and is in a desperate situation to obtain ones they can - I can't imagine a more perfect storm, nor one more easily intercepted by attempting to call the surgeon. And then to be banned from using the pharmacy "due to the severity of my allergies" as if every pharmacy doesn't keep customers who have anaphylaxis to something.

I filed a complaint to the hospital and her boss but I heard she may have changed the story about a level of hostility (over the phone For reiterating I will only have Tylenol to handle spine surgery and cannot reach my surgeon "can you please try to call") so my ban stays in place because I advocated for proper opioid protocols.

Aubrey V

This pharmacy went above and beyond for me and my 1yr old when I couldn't find a certain antibiotic in town and they had it. Transferring it from Target wasn't an option since they deleted it and they found a Dr in the hospital to help since we had just been admitted to the hospital less than a month before for the same thing and our Dr was in the Providence system. It was a weekend and the woman who helped us was just amazing.

Alexis Lochner

I had a really pleasant experience with pharmacist Amber the other day. She was willing to keep the door open a few extra minutes for me to grab prescriptions for 2 patients. I’m so beyond thankful for her compassion. I’d highly recommend this pharmacy after my experience.

Julia Ostrander

My husband was supposed to have surgery and they added a medication the night before. He called the pharmacy and they said they would have it ready that night. As it was a drive to get there he said he would pick up first thing in The morning prior to surgery. We get there and the medication is not ready. Tells them he has to go check in for surgery but the clerk could care less and says well it might take less than 15 minutes. He could atleast act like he cares and let the pharmacist know it is time sensitive