Chemistry Rx - Folcroft, Pennsylvania

Chemistry Rx: A Comprehensive Overview

For individuals seeking reliable and convenient pharmaceutical services, Chemistry Rx presents itself as a pharmacy offering a range of prescription fulfillment and related services. Located at 950 Henderson Blvd Suite A, Folcroft, PA 19032, United States, the company operates with the primary specialty of Pharmacy. Individuals can readily contact Chemistry Rx through their dedicated phone line at 8557900100. Further details and service offerings can be explored on their website: chemistryrx.com. The website provides an accessible platform for patients to manage prescriptions and access relevant information.

Key Features and Services

Chemistry Rx focuses on streamlining the prescription process, aiming to provide a user-friendly experience for its customers. While specific service offerings may vary, a core element of their operation involves the dispensing of medications. The company emphasizes efficiency and accuracy in fulfilling prescriptions, adhering to strict regulatory guidelines. Beyond standard prescription fulfillment, they likely offer services such as medication therapy management (MTM), medication synchronization, and potentially specialty pharmacy services, catering to patients with complex medication regimens. The wheelchair-accessible car park and entrance demonstrate a commitment to inclusivity and accessibility for all patrons. Acceptance of Debit cards and Credit cards further enhances convenience for customers.

Location and Accessibility

The physical location at 950 Henderson Blvd Suite A, Folcroft, PA 19032 provides a tangible point of contact for customers. The address is situated in Folcroft, Pennsylvania, affording accessibility to residents within the surrounding area. The facility’s accessibility features, including a wheelchair-accessible car park and entrance, are significant considerations for individuals with mobility limitations. This commitment to accessibility underscores a dedication to serving the broader community.

Customer Feedback and Reputation

Currently, Chemistry Rx has garnered 22 reviews on Google My Business, reflecting a considerable level of customer engagement. The average opinion stands at 3.2/5, indicating that while there are positive experiences, there have also been instances of dissatisfaction. Recent feedback suggests that the customer service, when it functions effectively, is commendable. Specifically, one recent user reported a significant issue with order fulfillment – repeated incorrect deliveries due to address errors – and subsequently expressed gratitude for the company's prompt and generous refund. This anecdote highlights a potential area for improvement regarding order accuracy and delivery processes. It’s clear that the company recognizes the importance of resolving customer concerns and demonstrating a willingness to rectify mistakes.

Operational Considerations & Potential Improvements

Based on customer feedback, a critical area for improvement is the accuracy of order delivery. The reported instances of incorrect addresses demonstrate a need for robust verification procedures, potentially incorporating enhanced address confirmation steps during the ordering process. Implementing a more rigorous system for address validation could significantly mitigate the risk of future delivery errors. Furthermore, maintaining consistent and transparent communication with customers regarding order status and any potential delays is paramount. Prompt and informative updates can help manage customer expectations and alleviate anxieties. The company’s responsiveness to customer concerns, as evidenced by the recent refund offered, is a positive attribute, but consistently delivering a seamless and error-free experience is crucial for fostering long-term customer loyalty. Investing in technology and process optimization could further enhance efficiency and reliability. A review of the current logistics and fulfillment workflow may identify opportunities to streamline operations and minimize the potential for errors.

Contact Information and Resources

To engage with Chemistry Rx, individuals can utilize the provided contact information. The phone number, 8557900100, offers a direct channel for inquiries and prescription-related assistance. The website, chemistryrx.com, serves as a central repository for information regarding services, policies, and contact details. Customers can also access Google My Business reviews for insights into the experiences of other individuals. The company’s commitment to accessibility, as demonstrated by the wheelchair-accessible facilities, underscores its dedication to serving a diverse clientele. It is recommended to carefully review the company’s policies and procedures before initiating any prescription services.

👍 Reviews of Chemistry Rx

Teresa H.

1/5

I have asked repeatedly to stop sending their product. They continue to charge me and send. I have notified JP Morgan of this unacceptable practice. The package is being returned as “REFUSED”

Todd W.

4/5

I paid $160 for my order three weeks ago and still no medication. Chemistry Rx has sent the order twice to the incorrect address even after I called and verified the information. Terrible experience.

Update: Kudos to Chemistry Rx for making this right. My order was sent overnight and they even refunded my money for the trouble. Appreciate the nice response and good customer service. Thank you!

Justin B.

5/5

I highly recommend Chemistry RX for their medication compounding services. They have been extremely responsive and informative to my compounding questions, and the team’s attentive customer service has been impressive. Shipping was also arranged extremely fast once my order was placed. Special thanks to Lars and Nikki.

Stacey B.

3/5

The staff are mean and they never fill my scripts on time. I paid out of pocket for my scripts for several years before my dr was able to convince my insurance to pay for it. At that point they took the $from insurance, also charged my credit card, and didnt even send the med. They did that twice before i reported it... woman on the phone scolded me said i should be grateful that they were 'just giving the medication to me for free'. What now the charge me 15$ shipping for every script as punishment. (used to be free unless overnighted) and put me on loooong holds everytime i call. I cant find another pharmacy that can accomodate all my allergies and conditions.

Judith P.

1/5

Bought Prescription for Hair strengthening formula. Found was allergic to it. No notice given about recourse. But I was out whole cost of prescription. Found this unreasonable.

Oleg K.

4/5

My son should got treatment of 2 suspensions, one for 5 days and another one next 5 days.
We got a first suspension in 08/31/2021 and started treatment, second one we got 09/07/2021 and lost couple of days
And second suspension was made 09/02/2021 and as I said we got it 09/07/2021. It was in regular package kept without refrigerate.
On the bottle was label kept refrigerate. Five days this suspension was in Texas hot. Each suspension costs me $79.
P.S. they refunded the costs of the second suspension, but money is not so important as confidence about useful treatment if suspension was not to stored properly

Kevin P.

1/5

Posting. UNDER MY SON'S ACCOUNT!! Received prescription from dermatologist on 8 July, on 9 July they called and confirmed prescription as well as the fee. Was told that in 2 days prescription would be in mail. Never received a tracking number or email from this company. Called on 11 July about the tracking number. Brandon stated shipment did not go out BUT he would overnight to arrive on 12 July! Sat home all day waiting for shipment!!! Then I call--OH. it was not sent out--they will do overnight again for me to receive 13 July! So who sat on their rear ends all day without doing what they are hired to do --get the prescriptions shipped? Really NO EXPLANATION as to why it was not sent-only it will be sent overnight AGAIN. So NOW I have to cancel plans to wait for shipment. I will call again before 3:00pm EST if shipment has not arrived. Not sure this company is hiring the best Perhaps a look at the personnel and what they are doing would warrant a response from MANAGEMENT!!

Anthony C.

5/5

Stellar customer service! Jessica was extremely helpful getting my order sorted out! Thanks again!