Catalina Springs Memory Care

This review does not have to do with the place it has to do with management and the corporation. On 6/11/24 I gave a credit card deposit over the phone to have my friends mom evaluated to see if she was appropriate for the facility. I was told I would get my money back if she was not accepted. 6/12/24, she was not accepted and was told I would get my $500 plus the $15 illegal 3rd party fee they charged within 3-4 days. It is now 7/23/24. I have placed 11 phone calls to Catalina Springs. I finally was able to talk to the director Babs on 7/11/24. She said a check would be over nighted to me and she would call me the following morning. Neither happened. I placed 3 phone calls to the corporate office with no return calls. I’m still waiting for my money. The credit card company is now going after them. Do not give them a credit card as a deposit. I was scammed and lied to.

Seniorly helped me find a place for my Mom when we moved to Tucson. They listened carefully to what we were seeking and I was not disappointed. Catalina Springs focusses exclusively on memory care and it is apparent in the approach of the staff to residents. They patiently redirect residents in a manner that does not challenge their dignity. They meet residents "where they are" in their journey of losses due to dementia. The team paid close attention to our goals of care which were to remain as active and engaged in day to day life by attending to what interested Mom. They work to build a sense of community among residents and family members who visit. It works! My goal was to find a place where Mom did not have to make any further moves. When the time came the facility and staff coordinated with hospice so that staff that knew and came to love my Mother cared for her until the end of her life. Particularly for individuals with dementia changes in environment and staffing are distressing. Mom and I were cared for by the community that Catalina Springs philosophy promotes. The current director leads by example as she listens to and celebrates the uniqueness of each resident and family.

The caregivers at Catalina Springs are wonderful. They are always polite and pleasant with the patients, and take extra care to see the residents receive a pleasant word. My Charlotte has been there for a month, and we are starting to see signs of adjustment to living there; the caregivers contribute the largest part of that. I hope they keep it up and make everyone feel more at home.

I can write a novel on how bad this community is... an it starts with the management and Corp team.. The owner must don't know how horrible that community is... let's start off with need remodeling new community bus with Ac, need a better management team, the New ED aint no better then the last ED. Nothing turns around at that place you guys definitely will fail to stay open.

From when you first walk into Catalina Springs Memory Care you are welcomed with a warm smile and a heartfelt greeting. My husband has been part of this wonderful community for a little over five months and there has never been a time that I have been disappointed . What has impressed me the most is the energetic enthusiasm of the entire management team which translates into caregivers who genuinely enjoy where they are working. Along with passion for their profession and absolute concern for their residents a family atmosphere created here is second to none! As my husband advances through the stages of Alzheimer's I am grateful that I found the Catalina Springs Memory Care. Through this community I have gained the strength and compassion to deal with my own situation as well as other residents and their family members. My idea of memory care facilities has been completely transformed from a catatonic life to an active lifestyle . Each resident is brought into an activity and encouraged to participate in any way that they can. The entire staff exemplifies professionalism at every level and continually amazes me with their positive energy and continual patience. I am proud to call Catalina Springs Memory Care my husband's home.

Taking care of people with dementia is one of the hardest jobs in the world and the staff at Catalina Springs does it very well. My sister-in-law was there for about six months, and she was not an easy resident to deal with, given the nature of her condition. But the staff consistently showed patience, understanding and humor in managing her and her illness and were incredibly responsive to our many questions and phone calls. Because we live 2000 miles away, my husband called frequently to get updates on his sister's condition. The nursing head always made time to talk to us, give us updates and work with us to address any ongoing issues. We came to rely on her good judgment, long experience and proactive suggestions. We were equally impressed with the facility's executive director who brings a calm demeanor and clear expertise to his work and to addressing resident issues. It is a well-managed place. When we recently visited the facility, we found it immaculate, nicely decorated, comfortable and homey -- not at all institutional in look or feel. Having a family member in an assisted living facility isn't easy, but Catalina Springs makes it much easier than it could otherwise be.

Clients pay an insurance cost to get 1 shoker a week, wait 2hrs to get bed change, have family members be the only one to come there hair, boring them very little to eat and say the Front of house get fed first and what's left over the back get regardless of what you mark on the menu. This place is running down with holes on walls, door frames missing etc. If only my aunty was not bed ridden and unable to move she would be home . If I cold rate a zero I would.

Excellent value for private pay residents and they take altcs! Hope and her team are the best for Memory care and assisted living. Lovely building and views of the Catalina Mountains. I really like that the residents don't have to move out for hospice care. That is really important to us.