Capstone Family Medicine

Name: Capstone Family Medicine
Address: Eagle River
Telephone: 9076949553

Address: 17025 Snowmobile Ln #102, Eagle River, AK 99577.
Phone: 9076949553.
Website: capstoneclinic.com.
Specialties: Medical clinic, Doctor.
Other points of interest: Wheelchair-accessible entrance, Wheelchair-accessible parking lot, Wheelchair accessible restroom, Restroom, Appointments recommended, On-site parking.
Opinions: This company has 35 reviews on Google My Business.
Average opinion: 3.2/5.

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Reviews of Capstone Family Medicine

Capstone Family Medicine - Eagle River, Alaska

Amy Thomas

4/5

The nursing staff is awesome. Their wait times and the organization at the front desk seems to have improved a lot over the last three months. The waiting room is pleasant and they're very family friendly.

Heather Mitchell

5/5

I saw Dr. Glaves after my car accident and even though he had a very full schedule, he worked with me to get me in. His MA Abigail is amazing and knowledgeable. The front desk staff are all friendly and extremely helpful. Highly recommend taking your primary care treatment to this clinic. Dr. Jones and PA Tracie are equally amazing and I can't speak highly enough about their entire team. Do yourself a favor and bring yourself to this clinic if you want to receive amazing care and treatment from start to finish.

Ruth McClain

2/5

I go here but thinking of leaving. There doesn’t seem to be a concern amongst the staff for their patients wellbeing. I had been out shopping and was going to stop there on my way home to make my yearly appointment for my check up as I tried to call the previous day but kept going to answering machine and then the call would drop. I was in a local pharmacy shortly prior and had kind of a dizzy spell, light headed. I, an elderly woman, was concerned that maybe I had a major blood pressure drop. When I stopped at Capstone to make my appointment, I asked them if they could possibly take my blood pressure as I was feeling out of sorts and lightheaded. After some deliberation, they told me they couldn’t and I needed to come back for appointment a few hours later. My question to them would have been if I wasn’t so pissed off at the time and left. “what if I was having some kind of episode that could’ve been an emergency how did they know or was having a life-threatening drop in blood pressure”. They basically sent me out the door and told me come back in the afternoon, I’m still trying to decide whether I want to go back ever again as I don’t feel safe with them

keri scaggs

1/5

If you are going to Capstone, be afraid. Be very afraid. Went to one of their clinics during the pandemic because I had to get a shot in order to work out of the country. Due to scheduling, it had to be the J&J, which they confirmed was in stock when I phoned. I was called back, given the shot, then asked the nurse if they needed to see the card I'd been handed when I checked in. He said yes, and then gasped, saying he had given me the wrong one. (His excuse? Everyone else was there for the Pfizer booster.) Not only did it rob me of working, they treated me like I had done something wrong and refused to do anything about it - even though they admitted later in emails that they had screwed up. The nurse apparently got fired, as he began stalking/calling me. It took Capstone months to get my medical file to me - but apparently it was no problem for one of their employees to take my personal info home. It was a horribly traumatic and costly experience - and Capstone just kicked the can down the road until time ran out for a lawsuit. They had the chance to do the right thing, and refused to compensate me even though I could prove that it delayed a deal for a year. Shame on Capstone. They are part of the medical industry. This is not health care. There is no "care" there.

Daniel Holayter

1/5

Looking for a general practitioner we reached out to a number of doctors here. When we scheduled our appointment they scheduled it on the wrong day, this resulted in wait times and more calls, finally I was able to reschedule to the original planned day but not at the correct time because by then that time slot had been filled so i hat to take a few hours of leave. Then day of the appointment they call me 4 hours before to cancel on me and say they cant reschedule for a month because of how booked they are. Thats not healthcare. And thats not proof they care about their patients. They shouldnt be over booking if they cant handle it.

Virginie Algret

1/5

I got very upset with Capstone Eagle River today.. I called this morning to let them know that I will be late 5 min. The person over the phone tells me to come. I enter the building and I am actually 6 min late (trying to get through the icy parking lot with my 3 months old baby) and I got refused for my appointment! Why? Because they have a "tight" schedule. This is absolutely crazy! I have never been late to a prior appointment and I have patiently and happily waited at least 20 min in the lobby for my last appointment! TERRIBLE SERVICE - ZERO CARE OR COMPASSION. As much as I appreciate Dr. Jones, I will not come to this office anymore. Respectful patients/clients make a favor to businesses to use their services, not the opposite!

Victoria Stewart

5/5

Outstanding service. From check in to check out, The staff is constantly hustling to ensure that your needs are met with kindness, humor, and most importantly, efficiency. 10/10 recommend.

Lori Stevens

5/5

Dr. Jones and the entire team at Capstone Eagle River are fantastic!!! I always feel welcomed and heard during my appointments.

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Contact information

Phone: 9076949553
Address: 17025 Snowmobile Ln #102, Eagle River, AK 99577

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Category: Alaska

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