Asistencia Villa Rehabilitation and Care Center - Redlands, California

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As Kaiser/medicare recipient one does not have to accept hospitals case manager perferred lists. One has a federal right to choose facility of ones geographical area or choice of patient. If choice is out of geographic area, hospital is permitted to transfer and request form the chosen county in which patients choice of facility resides.

Upon a midnight kaiser/medicare admission, and 1st morning, we were not welcomed with informative discussion as one would understand as new patients. Nor did we recieve an informative welcome folder about faculty.The interior colors are dreary and unwelcoming. Patient was quickly placed in a room with conjoined bathroom with a male patient. Along with no accessible call light. She was later transferred to a single room for isolation. The faculty signed contract that they can attend to her needs. However, upon admission, the staff was not capable to attain the contract as the staff who attends bed truning and normal needs were not met due to the lack of knowledge how to turn an obeses patient safely and every two hours in order for patient not to obtain bed sores. Thereafter, patient was dropped off food and no assistance was applied to encourage patient to eat and drink fluids. Patient was only there for 3 days and was dehydrated. Upon the 2nd day, a nurse had issued a medicine not prescribed to paitent. Which was a parkisons pill prescribed to another patient mixed in with this patients daily meds. Had I not overseen prescription, things would have been bad. They already are. Upon the patients assigned Dr. when told about pain in patient's upper riggt abdomen relating to gallbladder, didnt seem moved until I firmly pressed on location of patient's pain and patient jolted out of pain, did the Dr. state they would transfer to ER. There were some attentive staffers. This faculty is lacking knowledgeable staff and quanity of staff to justify the needs of patients. Patient was left for hours of neglegence for turning and chexking-in. The parking structure is extremely limited. However, across the street has parking spots. The faculty is clean. The receptionist at entrance is amazing. i would not let patient return. I will not pass a good word.

Virginia Pena

I want to give thanks to all it's staff from this community. For taking care of my mother while recovering after her surgery. I'm greatfuk and thankful for everything you do for her and her recovery. ❤️ God bless each and everyone of you!

Mayra Ramirez

Dad was a resident here for a little over 3 mos. Absolutely grateful to his care team as a whole, he had great caring nurses but I have to highlight his RT’s. Ron, Director of Respiratory Care and his staff were amazing, the goal was to remove the Tracheostomy ASAP and thanks to the quality care of all his RT’s he was able to breathe on his own again. Also, big THANK YOU to Joel in physical therapy. He came in from the first day and said he would have him up and walking and he delivered. Quality PT work. Of course we had some hiccups along the way with the facility but overall great service and I would recommend for Rehabilitation care for your loved one. Also, very clean facility.

I S

Asistencia Villa is such a great place they are so welcoming and helpful. This facility has helped our loved ones get physically better and all there teams are very involved. The facility is clean and well organized. I am very thankful for all the attention and care they went beyond trying to fix any issues or concerns. Thank you

Cryptolady

My Aunt just got home from this facility. We are very thankful to all the staff that cared for her and facility is very clean. This facility provided everything for her and to our family till she got discharged. I highly recommend Asistencia Villa. More than 5 stars 🌟 for everything and good customer service from everyone.

April Ollison

This place is absolutely amazing! My family member just discharged home and while staying in the facility, she received the best care. All the staff was kind and attended to all her needs and answered any question that I or she had. 10 out of 10, would recommend!

m. Hanson

My dad unfortunately passed away there yesterday in hospice, but I want to tell people this is a good facility
They took care of my dad and still let him keep his dignity always gave him what he needed and looked after him up to his last day I want to give credit to a nurse there named Daniella she not only took care of my dad but would sit and pray with him and sing him songs she really blew me away I can't thank you enough Daniella your a great nurse and a good person thanks for taking care of my dad another great nurse was sierra she was always there taking care of him also I appreciate you to I felt I had to leave this review for the level of care my dad received his last 2 months so these nurses deserve praise

D S

Asistencia Villa is a great facility with great people. They take care of our loved ones with great passion and they provide highest level of care.