Arden Courts - ProMedica Memory Care Community (North Hills) - Pittsburgh, Pennsylvania

Susan R.

My sister was a resident at Arden Court 1125 Perry Highway 15237 for 3 years. She was very well cared for! The staff was caring, kind, and attentive. I can’t say enough positive comments about Arden Court!

WhiteKnight74648

We brought our Mom to this place and was discharged after a month to move to another facility. The staff who took care of them seemed friendly however I feel their administrative work needs improvement.

Our mother developed a few conditions while living there and well I do understand her dementia made things difficult to her, she received an infection or two that we were trying to get resolved. We are thankful for looking after her, but we needed to get her out due to the small space available for her.

We wish Arden's administrative would have been more organized when taking care of our mother. I will not go into details however as soon as she moved to another location, the first thing they had to do was give her a shower due to her being as dirty as she was.

For what was being paid and the care she was receiving and number of issues and infections she had staying at Arden, we were eager to get her out of there. The facility we have her in now is much bigger and pays about the same price.

Dad's G. A.

We had our mom here for about 3 months, then we moved her to the Remington. Once she got to the Remington they immediately had her take a shower as she was not clean.

While at Arden, she had contracted scabies (there was an outbreak) yet they never told us until I asked their staff about her scratching. I am high risk and could have brought that home to my family. They should have informed the families, even if the diagnosis wasn't in yet (it was later confirmed as scabies).

My mom's POA had to resubmit documents several times to allow me access to ask about my mom's medical history and care. Some of the Arden staff kept denying that they had such paperwork, while others told me they had received it. Their admin / organization is a mess and the left hand often doesn't know what the right is doing.

Mom's room was small and had no private shower. The communal shower is in need of major repair.

There were 50+ ants on the dining area wall on the first day she moved into Arden. Thankfully, they were gone a day later after I had notified our social worker.

The care staff are always pleasant when I see them and a few genuinely cared about my mom. Those few are the only reason I'm giving this place 2 stars.

While no facility is perfect, there are other, nicer ones for the same price. I do not recommend this facility.

Bertie W.

Our mother has been at Arden Court for about nine months, and is better now than she had been for the previous 2-3 years. She is less stressful, feels comfortable and is highly engaged. She hasn't asked about going home for months now. The staff - particularly Erin and Joan - are wonderful to work with.

Patricia D.

If you have a loved one with any form of dementia Arden Courts is the best place! This is our story:
My dad was a resident for 15 months and passed in 2019. He received excellent care! In 2021 mom was unable to live in her home because of dementia. Since she still had enough memory that she would have remembered Arden Courts, we made the decision to move her into memory care in one of the new senior living facilities that has both personal care and memory care. Please don’t be fooled by these facilities where memory care is a marketing tool. They are not equipped to care for your loved one as the disease progresses. There was a minimum of activities, the staff turnover was great, and many were not adequately trained in caring for memory care residents. We made the decision to later move mom to Arden Courts. The management (Joan, Penny and Erin) welcomed us back with open arms…telling me that we were part of the Arden Courts family! What a surprise and comfort to see that the majority of the employees were still there that had cared for my dad 4 years previously (even more amazing when you think that they all stayed during the pandemic). There is a display in the lobby that shows the number of years the employees have been there. Arden Courts provides appropriate activities throughout the day. The staff are highly skilled in dealing with residents at various stages of dementia. Mom received wonderful care while at Arden Courts. The staff at Arden Courts care for the residents (and families) with love and respect as they are struggling with a horrible disease. When looking for a care facility for your loved one, it is the staff and management that are most important. Our family will be forever grateful for the blessing they were in our lives. These wonderful people at Arden Courts are experts in caring for dementia residents.

Landon

I wanted to take a minute to write a review about the wonderful staff at Arden Courts. I am a hospice nurse that frequents this building. I highly recommend this facility. The staff is amazing with all the residents. From the management to the dietary staff, they all treat the residents like family! I really can not praise them enough! I hope this review helps you to make a hard decision a little easier.

Tara F.

Working for Suncrest Hospice, I am very impressed with the leadership team at Arden Courts, North Hills. They have created an atmosphere of intentional resident care, family/community caregiver suport and clear communication. We are thankful to work with Arden Courts.

Laura B.

My mom has been a resident for a year, and I have been extremely pleased with Arden Courts of North Hills. The care is absolutely fantastic. The activities are absolutely fantastic. All of the staff is wonderful! It is very evident that everyone who works there truly cares about every resident. This includes ALL staff...caregivers, nurses, maintenance, kitchen, activities, administration etc.
EVERYONE knows all the residents by name, and treats them with love and respect. It warms my heart to know my mother is loved and cared for, and enjoying her time there.