Alto Pharmacy - San Jose, California

Beverly Leftwich

Alto Pharmacy offers excellent communication and service. The moment an MD prescribes a medication, there is a text from Alto letting you know when it will be delivered. And if you need it sooner - as I did this week - they got the meds to me within hours (extra fee for courier, but worth it). They keep you notified of refill requests, delivery times in a very timely fashion. I recommend them highly.

Thomas G

Run away from this pharmacy as soon as you can. Their customer service is horrible - you'll be on hold for 30 minutes (and your doctor won't want to call them) any time you call. I also found out I was being overcharged by HUNDREDS of dollars per month through Alto. I was paying out of pocket and my medicine came out to nearly $600 each month. I'm now with Costco, and my medicine is less than $80 for all of them. HUGE difference in customer service, price, value, and ease of access. Plus, you do not have to be a Costco member to access the Pharmacy! But, if you are a member, they automatically add the Costco Insurance plan to your account, saving you even more money.

Run away from Alto, or don't start if you're thinking of switching. You'll be so frustrated. Plus, their delivery system is sketchy as can be. They use Uber Eats drivers to deliver your meds. Imagine having your diabetes meds, or your controlled substances, in the hands of some unknown Uber driver.... horrifying thought.

Alan Bickell

Can't find the delivery again. The instructions are to deliver to front door. Last delivery was hidden at a gate to garage. This time I can't find it anywhere. The delivery photo is a black screen. Alto is overly complicated to deal with and Imposible to get a live person on the phone to address issues or questions. A real pain to deal with Alto

Ami K.

Alto pharmacy provides delivery of prescription medications. My doctor had signed me up with Alto Pharmacy when he last updated my prescription. I was concerned but ended up being pleasantly surprised! 🙂 During the first delivery the driver went out of his way to make sure it arrived. I was able to connect with him in person and updated my contact phone with him and let him know about the easier way to get to my door. He’s next delivery was great!

Unfortunately, my 3rd delivery was not good. It was a different person delivering to my location for the first time and he did not ensure it was delivered but returned it to the company. As I was due to take it the next day and it is a migraine prevention treatment that helps I was very frustrated. However, I was able to get in touch with customer service right away and the man was very helpful! While he could only set it up for a 48 turn around on delivery he recommended I call in the morning of the next day to request same day delivery. While I missed the morning window to call for same day, it was delivered on the following day and I was only one day late.

Additionally, their message system within their app lives up to its word! They answer promptly clearly for effective next steps! It has been great!

While the 3rd delivery was not completed on time everything else has been great and the resolution for the delayed delivery was excellent and initiated shortly after I discovered the failed delivery. Thus, 5-stars!

Kevin Parker

I have struggled with these guys ever since they absorbed NowRX. They are tied to their algorithm and have no sense of patient care. In the latest, and frankly final straw, they canceled my prescription because they don't stock the medication. No note to say, "Hey, we don't stock that." just a "prescribed on Sept 4th. Canceled on Sept 4th". After several back-and-forths with my PCP, it was clear Alto was at fault. After more back-and-forths with Alto, they finally understood the question and said they don't stock the med. Oh and, as a diabetic, pitching me on caramel candy every time I go to the website seems a little unwise.

glenda gomez

Great customer service. Delivery of medications is such a huge convenience and staff from at the warehouse, online reps and couriers- all are amazing! Thank you!

Robin Scholl

I love Alto Pharmacy! They are prompt, thorough, on time, courteous and precise .
The best service ever!
Thanks for such a wonderful organization!

QIAN ZHOU

No one at home can take the package. It is my fault but I don’t understand why Alto has no contact/control at all with the driver or the delivery service. It was not the first time I called to connect to the driver. Last time, the order was late for 3 hours. Very disappointed.