Avery Lahmann
1/5
Please read this if you’re considering Alpenglow:
I first want to acknowledge that Meg was so lovely when we saw her. Furthermore, there was a person at the front desk who was very kind in the midst of a bad experience. The reason we came back after a bad experience is because of amazing reviews.
In terms of our experience, it was horrible. My first pregnancy, I had brown bleeding and minimal cramping. Yes, this can be totally normal and not worrisome. However, I just wanted to be put at ease. Every time I would voice my concern as the bleeding became heavier (lasted 3 weeks), I was told that it’s just normal and to call back if it’s red blood. Which would be an okay response had the assistant not been so annoyed and dismissive everytime I called.
Well one day it was finally red blood. I called and was again met with annoyed behavior. A few hours later they got me in for labs. And two days later, they did labs again to compare results. They were supposed to call me with results but I was able to see it, and they actually never called about it.
That night, I went to the ER with cramps and was confirmed that I was miscarrying at 9 weeks.
Now fast forward to my current experience. I’m nearly 6 weeks pregnant and have cramping/bleeding. Naturally I call and was met with the same cold/dismissive response. I vocalize that I understand that this is most likely nothing, but I would like labs and an ultrasound if possible. I really really really had to push for her to look into if there was any availability within the next few days. She told me that “I would just have to wait.” Please understand that there is an awful, sassy tone to these responses. I ask if I can get my progesterone checked. She said no that they will only check HCG. I pushed and said I would like my progesterone checked too. And she said that their lab does not check progesterone and that is not an option for me. (Keep this in mind for further down)
While I’m waiting for almost 2 hours now, I begin to call around as I know their office is closing soon. I called capstone not realizing that their affiliated with one another
The assistant then calls me under capstone and sassily said “Avery..?” I say “yes?”
She said “Are you calling other places? Because we cannot see you if you’re calling other places.”
So heartless and cold. No empathy.
I bursted into tears and said “I am just trying to be seen anywhere who will take me so I can have a peace of mind. I know it’s just bleeding but this is how my last miscarriage started and I don’t want to be dismissed”
She then goes on to defend herself saying that no one was dismissing me and that they can’t help me if I’m calling around. Clearly ignoring my growing fear and treating me so cold. Well she says she’ll see if she can get me in (their office closes soon and I thought that’s what she was doing 2-3 hours ago).
She calls back and asks how soon I can get in as they close soon. I said 20 minutes.
Fast forward and my husband and I are there. My husband asks the front desk lady about progesterone and ultrasound. Front desk lady goes to the back to ask Alissa. Alissa comes out with a couple people and she is acting SO nice. As if she wasn’t just so heartless on the phone. She has witnesses now so she has to be nice. My husband asks her about ultrasound, she says no. My husband asks her about progesterone, and she says “yes we can do that.” Very kind.
I called her out and said, “on the phone you said you could absolutely not check progesterone levels.”
She said “the test is expensive.”
I said “I would pay any amount of money to make sure all is okay.”
She then goes on to say how there are not enough studies on progesterone. And there is no such thing as supplementing it. (Simply not true. Please do your research. I have friends who are currently supplementing it.)
At this point, I decide I am not giving them any more of my time or money. I would happily go to the ER for hours.
That’s what we did. We left and went to the ER and it was an amazing experience compared to Alpenglow.
