Access Physical Therapy & Wellness - Carlisle, Pennsylvania

C.E. Martin

Access PT in Carlisle, PA was fantastic. Miranda, Zach, Caroline, Cheyenne, Lindsay, and others I’m forgetting to mention were all great guides as I recovered from my bi-lateral total knee replacements. I firmly believe that I was more successful and saw quicker results because they were so receptive to my feedback and worked on my real-world concerns. I am very grateful that I have such a wonderful resource close by and would recommend them to anyone recovering from a surgery or injury.

Thanks, all!
Chris Martin
Carlisle, PA

John FitzGerald

I have been treated by the physical therapists at AccessPT to solve multiple problems involving my neck pain, spine surgery, and knee replacement surgery. After a very rough year, AccessPT gave me back a pain free, independent life. They are my first “Go to” for pain treatments.

Cindy Mueller

I had a great experience at AccessPT. Josh was great to work with. He figured out the root of my problem and quickly came up with a plan to relieve my discomfort. I noticed a difference after the first visit. I also worked with Hunter and Cheyenne to do exercises. Both were friendly and helpful. I would highly recommend going here for physical therapy.

Merlene Marhevka

Josh was my therapist, and he was a very pleasant, polite young man to work with. He was genuinely concerned about my well being and how I was progressing in my recovery. He spent time talking with me about how things were going in my personal life that affected my health and encouraged me to to push forward in my therapy exercises. I feel that he truly enjoys being a therapist and encouraging his patients, which makes him very good at his job. I showed improvement in my movement and flexibility from working with him. Upon completion of my therapy, he recommended that I join the Med Gym to progress further, which I have done.

Stephen Kinkade

Update 5 March 2024: Received confirmation from FEP BCBS

4/5 overall due to quality of PT care. The physical therapists (5/5) are the main reason we will continue to do business with Access PT. The transition process post-acquisition by Access PT (2/5) really did a disservice to the level of trust we had in Carden & Miller and the front-end customer-facing employees. As Carden & Miller, the service provided to the Carlisle area was always 5/5. I understand some circumstances are outside of the employees’ control; however, AccessPT should take more oversight accountability to avoid a disruption in local area relationships.
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Edited original / revised upgrade from low rating to 4-star: thank you for responding to insurance concerns and communicating mishap. Accountability goes a long way and we will still be utilizing, once confirmation from insurance is processed.

If you are Federal Employee Program Blue Cross / Blue Shield, I recommend making sure approval has been confirmed.

Thank you. We appreciate the overall service of the physical therapists and are glad the issue appears resolvable.

Willing to further adjust rating upon confirmation from insurance company that FEP BCBS is in fact accepted.
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Response to business reply:
I understand there are logistical and transitional issues that arise. Some proactivity may have been helpful. What if we received the refusal from our insurance and simply paid without bringing to your attention? Would you have simply kept the payments, similar to you collecting copays without authorization? Yeah, you collected insurance copays without approval. You did not alert us of any issues that arose. We alerted you. Please refrain from putting a marketing spin on your reply, akin to gaslighting a consumer for seemingly being ignorant to business acquisition logistics. The transition process is YOUR responsibility to make sure everything functions smoothly. So, maybe, just say, “my bad, we messed up.” We now have to cancel appointments, as we still have not received confirmation of authorization. So, your mishap has now led to a break in medical care. These are reasons why you make sure procedural logistics are in order 2 months in advance of a new calendar year rather than wait for a customer to alert you 2 months into the new year. Remember that: we alerted you. The business did not alert us. A large entity like AccessPT that has a large footprint in the CT/NY/PA corridor should be ready for transitions upon acquisition. Please fix and provide us with a phone call when the authorization is received. As far as we’re concerned, you’re not covered as a provider until we receive FEP BCBS authorization confirmation. We are not going to accrue any more bills on “good faith.”

Rachel Van Grouw

My 12-year-old son has very flat feet and was experiencing significant ankle, foot, and knee pain during his middle school basketball season. the therapist we saw at Cardin and Miller treated him like a "real" patient and gave him a full assessment. Their recommendation was a custom insert for his shoes and exercises to prepare his foot to use the insert when it was made. My only complaint is that the insert was very expensive and felt like a huge mark-up, BUT it's done the job. My son is now able to play sports (he even ran track in the spring) with almost no pain. Given the fact he was hobbling off the basketball court before the inserts, this is a huge win. We definitely recommend Cardin and Miller!

Nancy “Moon” Heuser

I have been a patient of Cardin and Miller of Carlisle off and on for a few years now. Every time I go it is helpful and healing. Recently, I had to go in for my knee and my back. My therapist was kind, helpful and respectful. I'm now going in for my neck and as usual, the people are nice, my therapist Melissa is helpful and great to work with, all around, I would recommend going there to anyone.

nirmala dangal

This review is solely intended for the Carlisle location Cardin&Miller. This was my first time going to Physical Therapy so I didn't know what to expect. However, every staff I met at this practice were always very Friendly, Respectful and Professional, which made it easier to have a great experience. I was in this location from end of June to October. Reason I needed therapy was, being a postpartum mom, I had terrible back pain. On top of the back pain, one morning, I woke up not feeling so great, I could barely move waist down. When it comes to therapist at this practice. I worked very closely with Valerie Brown and Veto. They knew exactly what to do when I walked into my session every time. They always had my sessions planned out and ready to roll. I never felt rushed during my excises and they always made sure that I was doing well before, during, and after the sessions. They did an awesome job helping me understand the benefits Physical therapy offers especially for my specific condition. I would definitely recommend this place for your therapy needs.