Southland Benefit Solutions, Administrator - Tuscaloosa, Alabama

Southland Benefit Solutions, Administrator is an insurance agency that provides various coverage options to meet the needs of its clients. With a convenient location at Address: 2200 Jack Warner Pkwy #150, Tuscaloosa, AL 35401, United States, this company is easily accessible to those in the Tuscaloosa area.

One of the key features of Southland Benefit Solutions, Administrator is its commitment to accessibility. The location has a wheelchair-accessible car park and wheelchair-accessible entrance, making it easy for clients with mobility challenges to visit the agency.

If you are looking for more information about Southland Benefit Solutions, Administrator, you can visit their website: southlandbenefit.com. The website provides details about the company's services and coverage options, as well as contact information and resources for clients.

When it comes to reviews, Southland Benefit Solutions, Administrator has a mixed reputation. With 35 reviews on Google My Business, the company has an average opinion of 2.8/5. Some clients have praised the agency for its helpful and knowledgeable staff, while others have criticized the company for issues with claims processing and customer service.

Despite the mixed reviews, Southland Benefit Solutions, Administrator remains a reputable and established insurance agency in the Tuscaloosa area. If you are looking for insurance coverage and want to learn more about this agency, it is recommended to visit their website or give them a call at Phone: 8004765044. With their commitment to accessibility and wide range of coverage options, Southland Benefit Solutions, Administrator may be the right choice for your insurance needs.

Reviews of Southland Benefit Solutions, Administrator

Hamid Mashayekh

1/5

What used to be a highly recommended insurance company has become a shadow of itself. They were never at the forefront of technology however they made up for it in customer service. Over the last few years they transitioned out the previous staff and have almost an entirely new staff. This staff is much less helpful. They were a part of the Change Healthcare hack and had difficulty processing any claims for nearly 3 months. Now they have recovered they have still lost many claims. When you call to get statuses of them they limit you to 3. This is very frustrating because providers are being restricted on issues Southland has had with their partners. Providers had no choice but to be patient while they recovered, Southland should go through extra effort to help accommodate providers who have been waiting on claims to process for 3 months

Laura Jackson

1/5

The customer services employees can only tell you what they see on their computer and try very hard to smooth your concerns but this is absolutely ridiculous that it takes so long for your claim to be processed. (1) I mailed my claim the first time, after I didn't received any correspondence, I called they stated that they didn't received it.(2) Gave me the the fax number, I faxed and called
some days later, stated didn't see the fax. They told to give it another week. (3) I called they don't see a claim and was given an email address to email-I emailed. Called again they don't see the email.(4) I was given another email address to email and that she would respond when she receive it, the rep did let me know that she received it. This has been going on since 9/2022. I attempted to cancel this policy but can only cancel during open enrollment in November.

Charlotte Hatcher

1/5

Had sent a claim to them in June after my procedure and was told they had not received it that was on 6/14/2023.Had my dentist office to fax it on 7/14/2023.Called them Wednesday and the person on the phone say call them back on Monday 7/24/2023.I feel like Iam getting the run around.

Gene Smith

1/5

Have sent copies of hospital stay twice. Now getting ready to send it the third time , but sending it certified so someone has to sign. This Company likes the premium but doesn't like to pay.
If not paid within 7 days after they sign, next call Attorney General. State needs to cut ties with this bunch.

Jill Scott

1/5

The agent was very friendly, but this does not excuse the fact that I do not have access to my own dental claims on my own account. In order to see them, I have to MAIL in a special form. It's my account. No explanation was offered for this other than that's their policy.

Olivia Gaines

3/5

Our claim was not paid fairly. Very skimpy payment.

Austin Vaughn

5/5

Great customer service. I was having issues with seeing my claim online and was directed to where I needed to go.

D W

1/5

Tried to change my address, told me to go to my employer. She couldn't do it. First experience with them. Had this insurance five years, but just now using it. No good so far.