Best Buy - Garland, Texas

Best Buy, located at 3171 N George Bush Fwy, Garland, TX 75040, is a leading retailer specializing in a comprehensive range of consumer electronics, appliances, and related services. Its phone number is 9725306818, and visitors can explore its offerings and services online at stores.bestbuy.com.

Overview and Specialties

Best Buy distinguishes itself through a diverse portfolio of departments catering to a wide spectrum of consumer needs. Initially established as an electronics retailer, it has steadily expanded its offerings to encompass appliances, computer equipment, home theater systems, musical instruments and accessories, video games, and even a selection of movies and music. This multifaceted approach allows Best Buy to serve as a one-stop shop for customers seeking upgrades and new purchases across various technological and entertainment categories.

Key Departments and Services

• Electronics: A vast selection of televisions, smartphones, laptops, headphones, speakers, and other electronic devices from leading brands.
• Appliances: Refrigerators, washers, dryers, ovens, dishwashers, and other home appliances, offering both major brands and budget-friendly options.
• Computer Store: Featuring desktops, laptops, tablets, peripherals, and software, alongside expert advice on computer setup and maintenance.
• Home Theater Store: Dedicated to creating immersive entertainment experiences with projectors, sound systems, home theater receivers, and related accessories.
• Music Store: Providing musical instruments, audio equipment, and musical accessories for both beginners and experienced musicians.
• Video Game Store: Offering the latest video games, consoles, and accessories for gaming enthusiasts.
• Video Store: A selection of DVDs and Blu-rays for home entertainment.

Location and Accessibility

The Garland, Texas store is strategically positioned at 3171 N George Bush Fwy, Garland, TX 75040, a location designed for convenient access and ample parking. The store’s layout facilitates smooth navigation for shoppers, with clearly marked departments and helpful signage. Furthermore, Best Buy prioritizes accessibility for all customers, offering a wheelchair accessible entrance and a wheelchair accessible parking lot. The store also features a quick visit area for customers needing immediate assistance with a specific product or service.

Convenience Features

Best Buy provides several convenient services to enhance the customer experience. Curbside pickup is available for online orders, allowing customers to retrieve their purchases without entering the store. Delivery options are also offered for select items, providing doorstep convenience. In-store pickup remains a popular choice for those who prefer to collect their orders personally. Beyond these core services, Best Buy offers onsite services such as assembly service for appliances and electronics, as well as repair services for a variety of products. The store also accepts a wide range of payment methods, including checks, credit cards, debit cards, and NFC mobile payments, demonstrating a commitment to accommodating diverse customer preferences.

Customer Feedback and Reputation

Based on numerous customer reviews on Google My Business, Best Buy generally enjoys a positive reputation. The company currently holds 3524 reviews with an average rating of 4.2/5. This indicates a high level of customer satisfaction across many aspects of the shopping experience. The reviews frequently highlight the helpfulness of store employees, the cleanliness of the store, and the ease of using various services like curbside pickup and in-store pickup. A specific example, referencing a recent experience, describes a customer’s positive interaction with staff who provided valuable assistance in comparing different surround sound systems and facilitated a seamless online order pickup process.

Additional Points of Interest

In addition to the core offerings and services mentioned above, Best Buy maintains a commitment to providing a pleasant shopping environment. The store is known for its well-maintained facilities, including ample parking and a clean, organized layout. Best Buy also facilitates a convenient and secure shopping experience by accepting various forms of payment, including electronic payment options. The store’s assembly service and repair services further demonstrate its dedication to customer support and product longevity.

Overall, Best Buy at the Garland location represents a reliable and comprehensive resource for consumers seeking electronics, appliances, and related products and services. Its convenient location, diverse product selection, and commitment to customer satisfaction make it a popular choice for shoppers in the area.

👍 Reviews of Best Buy

Frank N.

5/5

2/22/25: I saw the surround sound that I was interested on the Best Buy site. I was able to compare it with other models. I was happy to see that there was a demo at the store, and that it was in stock. I went in the store the next day to listen to it. Although the rear speakers weren't connected, I heard enough to purchase the item. Went home, ordered it online, and with 10 minutes the order was ready for pick up. Very easy pick up process, and the employees I encountered were very friendly and helpful. The store was very clean, and there was plenty of parking outside.

Rick G.

4/5

I’ve been a Best Buy faithful for decades. Something has changed over the years. It feels like shopping at Target. No one speaks to you unless you hunt someone down and if you catch the wrong shift, no one can speak to services and what they include. Specifically Geek Squad services. It will meet most of your tech needs but it’s starting to loose it’s shopping appeal to me.

Peter C.

5/5

Went in to buy a sound bar and Noah was super friendly, knew what he was talking about, showed us demos for different options, recommended related items for what we were shopping for in a helpful manner not a “let me sell you more stuff” manner. Overall really happy with this shopping experience

Scott E.

1/5

Went there today (Thursday @ 1pm) to shop for a new pc. Only employee seen was the greeter. Spent about 10 min in the computer section. No employees. I went back to the greeter and asked for help. He said he might be able to get someone in maybe 10 more minutes. He then suggested I come back on Saturday when they have more staffing... really?

Matt H.

5/5

Clean store with large selection. Staff very helpful and friendly.
About 20 years ago I purchased a TV at a BB in another state and swore I would never return. I have slowly returned and was shocked how well put together this store is.

Amina

5/5

Go-To location for us !!
Since we've moved to the area, they've been a part of our lifeline.
We bought laundry machines, Arlo security, fridge, TV, 55inch monitors, laptop, phones, earphones and more.

Their service is always nice, people works here are very helpfu and quick 😀

Highly recommended location !

Erika Q.

1/5

NEW UNHAPPY BEST BUY SENIOR CITIZENS CUSTOMERS! My Parents Our new refrigerator was delivered today and the installation was incomplete. We were promised installation would include complete service as indicated on paper and by words at the time we were in the process of purchasing refrigerator. My parents asked delivery team to return refrigerator if they could not complete installation as promised. Best Buy Delivery member (J.Miranda) contacted a “manager” name Maria, who promised SHE would have someone call my Senior Citizens Parents Today to resolve the installation of refrigerator. Delivery Team left refrigerator, did not /,were not able to complete the installation and Maria or anyone contacted my parents back!

My Parents tried calling customer service and got nowhere. They told them they needed to go to the store if they needed to speak to manager!

My parents are in their 70s and 80s and cannot believe after they made a decision to spend their $ at Best Buy they have left My Elderly Parents in Limbo. No accountability, forced to keep something that is not to their satisfaction. Whatever happens to “customer matters” customer first? My parents have been without a refrigerator for almost 4 weeks, because they BELIEVED EVERY WORD BEST BUY PROMISED!

We urge Best Buy to attend to the installation order for Todays Appointment in Garland, Texas, Scheduled between 10-2pm today 9/14/2024 urgently seeking accountability and resolution from your Company!

PLEASE SHOW US BEST BUY IS BETTER THAN THIS!

Phorn U.

5/5

Jacob was very attentive and more than willing to help. I was looking all over for a starlight ps5 controller and he helped me find one. I also acquired about a gaming headset that wasn’t out of stock in store but was able to ship to my house! Amazing! Thank you Jacob. Keep up the good work