Verde Valley Assisted Living - Cottonwood, Arizona

Leda Robertson

My husband, with advanced Alzheimer’s, has moved in to the Verde Valley assisted living. I have been very impressed with the level of care provided. He has very individualized needs, and almost every day I would check on how he is doing. The staff could speak in detail about how he was doing and how they had handled his particular needs. The communication has been excellent. Thank you, Melissa and all your staff.

Cindi Vielmo

I suffered severe mental & emotional abuse from several staff members & even the doctor. I was refused pain RX's that I badly needed because I refused RX's that I didn't want or need. This is against the law. No one can force another human being to take RX's. One RX they gave me knocked me out cold for between 6 & 8 hours. I refused to take it any more. Another RX they forced me to take was Lorazepam which was too strong of a dose for me & knocked me out also. I suffered from malnutrition while incarcerated there because I did not get enough food. I still suffer from it to this day.
Do not go there or send any one in your family there. There is no kind of therapy whatsoever---not mental or physical. They do NOT have nurses on staff 24/7. Only med. techs. The smiling staff seen in photos here are nasty, disrespectful, rude & not at all helpful. Mgt. did nothing to help me while I was imprisoned there. Be careful where you send your loved ones. This is not the place for a rabid dog to be.
They also stole personal items from me which were never returned.

Kiana Cain

My dad stayed here for less than a month,he went in with 4 suitcases containing everything he needed and when he passed away we were given 2 empty suitcases and about 10 toiletry items. Every call they were in a meeting and unavailable to me, all his belongings were gone and no one has ever explained why, leaving us with the worst kind of pain, we lost him and all his belongings . Numerous calls got me nowhere, stay away from this place and save your family the grief that Verde Valley Assisted Care left my family with, noone should have to go through this

Deborah Uhlir

I just want to say my mother before my Granny lived at Austin House. All of the Staff were and are the most genuinely caring people I have ever come across. I always felt they truly cared from the heart. Loved the welcome feeling the staff as well as the residents made me feel . Spending a full day was always a pleasure. So very thankful my 98year old Grannys last week's were spent with people that went above and beyond what her local family couldn't (wouldn't) be bothered with. Blessed I feel. Thank you one and All at Austin House ❤❤❤

Denisa L

Just aweful ?

Kassidy Davis

Tammy Morgan

Riri