West Coast Dental - Corona, California

Steven S.

Worst dental office ever. Every time I have to wait, I'm not sure why they make appointments. The last one was a 3 o'clock appointment seen finally after 5 not happy I had to take time off of work for nothing. Then the up sales always something extra they want to do and of course the insurance doesn't cover it. The last visit, they suggested a bit of work. I told them to give me a couple of days to figure it all out. So, now, I've called back multiple times, trying to talk to them and get an appointment setup and no return phone call back from Sandra or Jasmine.
Should be a negative 5 stars.

Ashe

Do not go here if you value your time. Run very unprofessionally. Your appointment times do not matter, they will be late, over an hour in a lot of cases. Will forget basic patient info and what you’re even there to do. I’ve had the dentist who scheduled my follow up for 2 days after the first date forget everything and leave me waiting in the lobby. Genuinely any other dentist office is better.

Sanjone S.

Welcome New Patients--it's ridiculous! I went to the appointment, and as a new patient, I was there on time. The receptionist was really rude, and I was waiting over half an hour. No staff member let me know when they could provide the service. This dentistry office can't be trusted, so I left. Perhaps they will send me a bill, but I don't care!

Tina H.

Always be very attentive regarding your diagnosis and ask for an alternative treatment to compare the numbers and please get a second opinion somewhere else, you’ll be surprised on the outcome. Most dental professionals is all about the money (daily/monthly production) and not the quality of care provided. Standard of care should always be the objective, can you honestly say this is always being provided?

Monique A.

This review is strictly for two employees at this location. Jazmin and Frankie went above and beyond to make up for the lack of accessibility that this company has for people who are disabled. My mother is paralyzed on the right side of her body and can not safely stand on her own. This was my mother's second set of panoramic x-rays because the results from the first set were not sufficient. Though I had not been at her first visit, it was apparent why she had to go back in. The x-ray machine would not even lower to her height in her wheelchair. Had it not been for Jazmin helping me stabilize my mother in place and Frankie's diligence, this would not have happened. It is apparent that Western Dental aught to consider their patients who don't have full mobility, and their employees who directly work with this community.

Aya K.

I went for my first appointment and they let me wait for an hour. They are slow, I have texted them and emailed them to cancel my appointment and they told me to pay 75 for cancellation? This is not fair because I emailed and no one responded and I cancelled 3 days before the appointment. I am not going to pay, and if they want me to pay for nothing I will sue them.

Patricia K.

The new office manager Sandra was very understanding about my husband’s dental apprehensiveness & comprehensive regarding his treatment plan. She took extra time & care with us. Also Jasmine gave us excellent customer service in office & over the phone. I appreciate all their efforts in meeting our dental needs. Wait time was a little lengthy though as seating was limited at times. I hope to leave a positive review after treatment.

Roxie G. S.

Update: this place is run by thieves. I financed some dental work because I was told there were many issues and needed to get certain procedures done. I never got a call that everything was ready to go yet they got the money. I called, emailed and called some more. (I lost count). Never got a call back. Now the funding company wants me to pay on a loan I never used. I told them to go after the clinic since they got paid and never did the work. They stole from Ally by using me. No reply from the clinic ever. Don’t go there. Just don’t.

From the moment I walked in until I left I was treated like a person, not $$'s. I didn't like all the news I received but I am glad we can now handle all these issues. Docs were amazing. Thank you all. Roxanna