Healthpointe Corona - Corona, California

Gabbie B.

I really appreciate Dr. Mauro. On my first appointment I was impressed by him! He obviously is very knowledgeable and he is kind, but on my second appointment, I had some serious questions regarding my options for treatment vs back surgery and as I was asking them he was getting up to leave the room. I felt very rushed. I felt insignificant. I did not appreciate that he made me feel as if I was taking too much of his time. This is MY back we are talking about!! I hope that he recognizes how bad he made me feel.

As for your staff- I appreciate Ms. Yvette at the Corona office. She is very nice and very helpful.

Barbara G.

I’ve been going here for a couple years now for a Workers Comp case I’ve done so many QME’s. I’ve had so many visits but my experience from yesterday 1219 2024 was the worst literally driving an hour to get to that facility for what was my eighth QME Getting there an hour early because I know I have a large packet of paperwork being there for almost 3 hours and an MA walk in telling me the doctor is not even there! This is very disappointing and upsetting! I work in the medical field, so I get Waiting for an appointment I have waited in the past up to two hours Or so, but I’ve been trying to close my case out for two years and this shit keeps happening, With my Visits reports, etc., etc.

Mike G.

I know most people have to go here because of a workers comp claim and no one would voluntarily elect to go here but if you have a choice stay away. The first thing I noticed was when I walked in was one of the employees had walked away from their desk and left very personal information up for anyone to see which I did. It was a giant picture of a man's drivers license which I couldn't help but read. When the employees came back I mentioned it to them. The next day there were privacy screens on all the computers. How long had they been doing that? If they are that careless with your personal information what else are they that careless with? I showed up to 2 appointments that were made but never recorded by them and I had to sit there and hope they would take me, which they did. I also had my car backed into and damaged very badly. The person who did it left a note with a bogus name and number. When I asked to speak with the office manager(a short heavy set lady) she almost seemed to argue with me. I told her the lot was unsafe because there were no cameras and the parking lot is in the back where no one can see you. I told her it butts up against the train tracks where homeless like to hang out. She said we don't have homeless. I told her two other employees had the same thing happened to them and she said well they never told me. I said well I'm telling you. She said best I can do I let corporate know. I asked her to let me know what they say. On a bright note, my physical therapist (tall thin and very nice lady) was very competent.

Jacque M.

8/27/24 Typical Worker’s Comp provider. Employees are not welcoming. Just moving around people around like cattle. DrMauro is nice and seems effective. Definitely not a facility I would choose. My appointment was w/ Dr. Perez. I was 20 mins early was called back 25 minutes late. I approached front desk on the first floor to check on status on my appointment, The woman who checked me in had a bad bad attitude. She’s always is unfriendly. I think she doesn’t like her job. At this point I realized she did place my chart in back office to be called back. Next time she’s rude to me I will call her out. Then escalate with her boss.

Also these people have messed up my appointment times twice. Dr. Mauro wasn’t happy either.
10/30 the same crabby women up front on first floor. I showed up early for my 9:30 appt. This woman told me I didn’t have an appointment scheduled. She wanted to argue until I showed her the recorded TTY transcript my of my discussion with their scheduling department. She then spoke to Dr. Park who graciously agreed to see me.
11/06/24 today’s appointment was with Dr. Park. This was my 6th acupuncture appointment with her. Dr. Park is very efficient there’s not sufficient time to chat,
She always made time to check in on progress of treatment.
1/21/25 appointment with Dr Perez. I arrived 10 minutes ahead as recommended. My appointment was at 11:30. At 12:45 I was taken back to exam room. Where I waited another 44
Mins for dr. Now at this point I’ve been there more than hour. Making me wait for Dr so long with out access to internet is rude and unprofessional. I’m always on time and prepared for my appointments. I find this unacceptable as my time is valuable. Most important thing with this appointment was I was able to clearly hear the two discussions with patients next door to the room I was in. I mentioned this to medical assistant who was unfazed then again to Dr Perez whom was not concerned about HIPPA violations as I could hear the entirety of the two conversations. She simply stated that they could not reconstruct the building. Well alrighty then! I’m quite certain that thin walls do not in anyway negate patients’ rights to privacy. This is of great concern

Xuxin G.

All around bad. The front desk staff is unprofessional and clueless. The health care workers are rude and unhelpful. The person who administered my shot was inexperienced and hurt my arm in the process. When I mentioned to our HR coordinator my experience they reported they get frequent complaints of the treatment by staff here. Avoid this place if you can.

Richard A.

The 2- young ladies at the second floor receptionist desk were very helpful. They both got me in and out with no problems and my next appointment scheduled, also paper work in hand !

Thanks Much
Richard Antillon

Robin G.

The staff was amazing Dr.Cheung and the anesthesialogist have
a great bed side manor than you to all the J's in surgery they were top notch in was completely content the whole time
Thank you from the bottom of my elbow to the tips of my fingers

Wendy F.

Well, it’s been a year and three months since my injury and I got to say it’s taken a toll on me, my body and my life. Dr. Culver has been treating me for my injury and it’s healed, but it’s not the same. I can’t do the things I used to do and surgery is the last resort. I’m doing physical therapy now and it’s been helping some but the pain is on going if I walk more than 5 minutes. Through it all, the staff have been very helpful.