Scriptworks, A Professional Pharmacy - Walnut Creek, California

David D. B.

Update: Bob reached out (you can see his response below), and his team was able to correct the 3 prescriptions and charge me the difference. Amending the rating for their willingness and speed to address the issue.

Original Review: We've been going to Scriptworks for the past 4 years since moving to Walnut Creek, spending thousands on Rx for our pet. Double check the prescription before you walk out the door because they will refuse to fix any issues once you step out the door. I had 3 prescriptions today, each for 90-day supply. There was a miscommunication between the doctor and the pharmacy during the refill, and we got only 30-day refills (vet says they gave 90, Scriptworks says only 30, who to believe?). It's not a huge deal except the unit cost for 30 days is much higher than 90 (by about 70% more). They offered to confirm with the doctor for future orders, but will not consider fixing the current refill because my husband walked out the pharmacy before checking the order. I had asked whether we can come right back and trade the 30 days for 90 days. No. What if we fill the next 60 days now and pay the difference? No. So, take this as a word of caution if you decide to give them your business. They have been fine when everything goes well, but not eager to work with you if there's a problem. Note you also have options other than Scriptworks. For example, you can get your pet's compounding needs through Brava (used to be Golden Gate Pharmacy) based in Novato with free shipping. Chewy also offers compounding for certain medications, with an ever growing list.

Priscila V.

This Pharmacy is the best! Not only do they have a super convenient text line, but they also have fixed issues graciously. One time my kitty got nauseous with a liquid medication so they prepared a transdermal for free. Then my package got lost and they redid the medication, very quickly too. So I know I can always count on Scriptsworks and trust them with my pets' needs! Thank you Scriptworks!! ❤️

Rebel L.

Staff is always courteous, very helpful with me getting my medication on time. Communication is excellent.

Vanna C.

Timely delivery and the quality of compounded drug was excellent without side effects. Had horrible side effects with same drug from a major manufacturer. I paid out of pocket but it was worth it!

April U.

So grateful to Scriptworks for striving to create medications that are acceptable to our pets. I am a veterinarian and cat owner with a very finicky cat. Scriptworks developed a palatable formula for my cat's medication that she takes mixed into her food. Other formulations I have tried have been bitter and distasteful. This has absolutely changed both our lives, as I do not have to chase her down twice a day and she is starting to trust me again!

S P.

My sweet cat had to have emergency surgery on June 29th. Meds prescribed were common but in liquid form and the vets price was very expensive.

I went to CVS to get them filled with my discount card for 1/10th the cost and am so grateful the pharmacist there let me know the mainstream formulas contain the human sweetener Xylitol, which is toxic to cats and dogs. It could have killed him in his fragile state.

My hunt for a compounding pharmacy the day before everyone closed for the Holiday was a challenge. It was 3 pm, most places were already closed and the online vendors were too, their prices were discouraging, and it would have taken 5-7 days to receive what we needed asap.

I was beginning to think I’d have to re-mortgage the house to pay what the vet was charging for these 2 common meds minus the xylitol until I called Scriptworks. They asked if Mr Kitty preferred chicken or salmon flavor and 2 hours later I picked up the specially formulated (safe) prescriptions and was back home giving the first dose.

The people at Scriptworks were incredibly professional, conscientious, caring, knowledgeable, and kind.

100 years ago, every pharmacy did compounding tailored to the unique needs of each individual, and with all the concern about side effects and addiction issues with mainstream meds we need more of this.

They’re truly a unique and necessary service and asset to the community we are grateful for and recommend without hesitation for your human and pets medicinal needs.

Cindy H.

First time customer at Scriptworks...great experience from start to finish. Friendly, helpful folks.
I spoke with Bob about a new medication. He is a great educator! Truly. Seems like a good, solid compounding company that I will likely use when needed.
Thank you all 😊

Diana L.

Amazing compounding Pharmacy, very patient centered and professional. My previous Dr. who is now retired introduced me to this rare little gem of a Pharmacy and they have not once let me down. They do human prescriptions and they do veterinary prescriptions, my dog had CKD and they had many different flavors to help add to his medications and were EXTREMELY helpful.

Even now after having not been a customer for quite some time they’re still extremely helpful. The Pharmacist, Pharmacy Tech, couriers (they deliver right to your door) provide warm and exceptionally caring high quality service. These are exceptional health care professionals, if they weren’t exclusively a compounding pharmacy, I would use them for all my prescription needs. Trust is important to me and they care and have never let me down, thank you Scriptworks! A+++++